雲端筆記使用者介面探討－以Evernote和OneNote為例

Abstract

由於行動裝置的普及，雲端筆記比文書處理軟體更具便利性，雲端筆記的資料儲存在雲端，使用者可走到哪裡筆記到哪裡，不受限於時間、空間和硬體設備。

雲端筆記並非只是行動版的文書處理軟體，許多雲端筆記除了基本的文件編輯功能，也能建立待辦事項清單，並提醒使用者何時該做何事；有些雲端筆記允許使用者與他人共同編輯一份筆記，且可以直接在雲端筆記的介面討論筆記的內容；有些雲端筆記能夠整合各類型的資料，無論是圖片、聲音或是影片都能被整合到記事中。由此可知，每個雲端筆記的特色皆不相同，端看不同雲端筆記的功能與操作，是否能與使用情境互相搭配，以幫助使用者管理文件、節省時間和增加價值。

本研究探討初學者在使用雲端筆記時，可能產生的問題與影響績效的原因，並以Evernnote與OneNote兩個知名的雲端筆記軟體，進行使用性測試與問卷訪談。

研究結果顯示： (1) 系統介面所使用之隱喻概念和隱喻圖示需保持一致性； (2) 若沿用品牌系統既有之操作介面，則須維持使用者舊有之操作習慣； (3) 由於使用者會參考文書處理的操作經驗使用雲端筆記，因此系統介面需能支援精細與簡略的文件編排模式； (4) 系統介面需因應使用者的操作方式； (5) 系統之不同平台版本需統一詞彙與介面。

Thanks to the widespread use of mobile devices, the digital note-taking software become more convenient than before. Nowadays, people can take notes whenever they want and wherever they go without restriction of any time and any devices.

Digital note-taking system is not simply the mobile version of word processing software, people can also use it to organize their to-do lists and share the notes with other people when they need to cooperate with each other in order to finish the documents. Furthermore, people can use some digital note-taking system to organize many different kinds of files, such as pictures, videos and audios. Since there are many digital note-taking system on App store or Google Play, people can choose whatever they want depend on their working condition to help them manage documents and save time.

This study is to find out the usability problems when people are using the digital note-taking system. Since Evernote and OneNote are the most popular note-taking applications on App store and Google Play, this study invited users to do the usability test of these two applications.

The usability test result showed that (1)The note-taking system interface should keep the metaphor and the icon consistency. (2)The system should keep the users’ previous software interface usage habits. (3)The system should support different document editing mode in order to meet users’ needs. (4)The system interface should keep update their function based on the changing of users’ usage habit. (5)The system interface of different devices should keep consistency.