高階主管資訊系統之開發方法

Abstract

自資訊科技與產業界結合至今，在資訊系統的開發與應用方面已累積 了相當豐富的經驗，甚至可以說是已達成熟階段，但是在應用的範疇上卻 僅止於組織之中、下階層，而有關高階主管的資訊系統應用卻乏人問津。 近年來，產業經營日漸走向國際化，高階主管在面臨日益競爭的經營環境 時，依傳統組織架構及報告系統來獲取決策資訊的作法，倍受質疑，故期 望高階主管資訊系統(Executive Information System, EIS)的出現，能 為身處資訊領導時代的高階主管提供最佳的協助。 過去有許多EIS系 統發展方法的研究，但是由於全球經營環境的快速變遷和資訊需求與資訊 技術的提昇，過去的EIS功能、角色及其系統發展方法已無法滿足決策者 的需求。有鑑於此，遂引發吾人的研究動機。 本研究主要是歸納過去 EIS的開發經驗並整合目前的資訊系統開發技術，發展出一套結構化的EIS 開發方法。研究內容主要包括三大部分：一、根據相關的文獻探討規劃出 EIS開發三構面，包括高階主管構面、資訊需求構面及資訊技術構面。二 、開發三構面基本架構之建立。三、利用雙迴圈式的開發流程鏈結開發三 構面。並以國際連鎖加盟產業為例，說明本研究的實際運用過程。 Since information technology has been applied to business areas forseveral decades, it has gained a lot of valuable experiences of itsapplication in these areas. But, the applicable domain mostly focuseson the middle and lower level of business. Few were designed for executive.In order to cope with the fast changing environment as well as maintainthe competitive advantage, traditional reporting information system areinadequate. Executive Information Systems (EIS) appear to be very attractive. Although there were many studies on EIS development in the past few years,the functions, roles, and developing methods of EIS cannot content theexecutives because of the changeable business environment and the enhancementof information technology. Therefore, the major objective of this research isto propose a method for Executive Information Systems development.This research summarizes methods of developing EIS. This method considersthree frames: executives, information requirements, and informationtechnology. A double-looping procedure is applied to integrate these threeframes. A case study is executed to validate the proposed method.