統合式內容管理策略在企業文件管制中心應用之研究

Abstract

Ann Rockley提出的統合式內容管理策略 (Unified Content Strategy, UCS)，主要是希望能建立內容重複使用(Content Reuse)的管理機制，使相似內容建立一次，可以使用多次，一個地方的內容有修改，有引用的文件都能一併修改，以降低內容在建立、更新、審核、發行等作業的重覆性工作，並確保內容的正確性和一致性。UCS所以能達到以上的功用，是因其構成的要件有內容管理系統(Content Management System)、可再使用的內容(Reusable Content)、以及協同作業(Collaborative Process)。 在企業□，許多經營的策略或者各種作業的準則，通常被要求能寫成文件。這些文件如：法定作業的程序書、研發的技術文件、生產的製造規格、教育訓練的教材等。然而，目前企業對這些文件的管理，經常面臨相似內容會重複建立，及如何維護其一致性的困擾。所以做好內容重複使用的控管，已逐漸受到企業的重視。 本研究即導入UCS的概念，探討它的應用及對企業文件管制中心的適用性，並以新竹科學工業園區A半導體公司為例，透過研究調查了解該公司文件管理的需求狀況，然後依據研究調查的分析結果，建立以內容重複使用為架構的實驗系統，這實驗系統命名為U-DMS，包括內容編寫(Authoring)、樣版設計(Template Design)、審核(Review)、發行(Publishing)、內容管理(Content Management)等五個模組。 U-DMS提供的功能是建立結構化內容(Structure Content)，使內容能協同編寫，讓完成的資源可以共享。然後在儲存可再使用的內容之後，相似內容就可以提供不同的文件使用，或者可以發行不同格式。U-DMS也建立了內容再使用的管理機制，有助於版本正確的控管、並達到內容的一致性。

The main objective of the Unified Content Strategy (UCS) proposed by Ann Rockley is to establish a management mechanism that focuses on content reuse so that the similar contents can be used multiple times after it is written. In addition, if the content changes, everywhere the content is reused the content will be changed. The repetitive processes of creation, update, review, and publishing content is reduced through reuse in order to ensure the accuracy and consistency of the content. The abovementioned functions have been made possible through the UCS due to its components of a content management system, reusable content and a collaborative process. In an enterprise, many of the operational strategies and standard operating procedures are often written into documents, including procedures, technical documents, specifications, training materials and so forth. However, many businesses are often faced with the problem of content repetition and inconsistency in the management of these documents. Therefore the proper management of reusable content has been gaining increased importance in enterprises. Incorporating the concepts of UCS, the aim of this research is to determine its applications and applicability at enterprise document control center through a case study of a semiconductor manufacturer A in Hsin Chu Science Park. An investigation of the current status and needs for document management of the company was conduct in the course of the research to establish an experimentation system named U-DMS on the structure of content reuse based on the findings of the investigation. This system would include the five modules of authoring, template design, review, publishing and content management. The primary function of the U-DMS is to create structured content for collaborative authoring may be performed on the contents so that the end-product may be shared as common resources. The reusable content that has been stored in the system may be extracted for use in different documents or to be published in different formats. The management of reusable content enables version control to be performed accurately to achieve content consistency.