標題: The relevance of communication media in conflict contexts and their effectiveness: A negotiation experiment
作者: Chen, I-Shuo
Tseng, Fang-Tai
經營管理研究所
Institute of Business and Management
關鍵字: Face-to-face communication;Computer-mediated communication;Functional conflict;Dysfunctional conflict;Emotion delivery
公開日期: 六月-2016
摘要: Conflict negotiation is a communication process in which participants exchange huge amounts of cognitive and emotional information interactively to achieve a mutually acceptable solution regarding previous inconsistency. The present paper approaches this issue from the perspective of intervention in emotional negotiation by examining the moderating effect of communication media on the relationships between conflict contexts and their effectiveness. Given the different effectiveness of emotional delivery between face-to-face communication and computer-mediated communication, we hypothesize that the choice of communication media will ultimately affect negotiation effectiveness. A negotiation experiment was designed to test our research hypotheses. We find that face-to-face communication functions effectively in the functional conflict context, whereas computer-mediated communication functions effectively in dysfunctional conflict context. (C) 2016 Elsevier Ltd. All rights reserved.
URI: http://dx.doi.org/10.1016/j.chb.2016.01.039
http://hdl.handle.net/11536/133704
ISSN: 0747-5632
DOI: 10.1016/j.chb.2016.01.039
期刊: COMPUTERS IN HUMAN BEHAVIOR
Volume: 59
起始頁: 134
結束頁: 141
顯示於類別:期刊論文