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dc.contributor.authorHu, Jin-Lien_US
dc.contributor.authorHo, Chien-Weien_US
dc.date.accessioned2017-04-21T06:56:00Z-
dc.date.available2017-04-21T06:56:00Z-
dc.date.issued2016-08en_US
dc.identifier.issn0969-6997en_US
dc.identifier.urihttp://dx.doi.org/10.1016/j.jairtraman.2016.02.016en_US
dc.identifier.urihttp://hdl.handle.net/11536/134183-
dc.description.abstractBased on the affective events theory (AET), this study demonstrates how family-supportive organization perceptions (FSOP) and psychological detachment predict strain symptoms (the need for recovery and emotional exhaustion) and how the strain symptoms influence service quality. With data collected by convenience sampling from 206 airline employees, our results show that FSOP negatively influence strain symptoms, while psychological detachment mediates the relation between FSOP and the need for recovery. Although the need for recovery has no significant relation with service quality, emotional exhaustion does have a significantly negative association with service quality. Our contributions are more comprehensive for the literature on human resources, organizational behavior, and airline transportation. Moreover, based on the theory, our research fills the gap between FSOP and service quality by adding the strain symptoms as important mediation variables. The results can also be put to practical use on employment policies, such as retaining excellent employees in an organization and increasing an organization\'s competition advantages. The results may also apply to human resource management (HRM) and present that improvement in service quality is the most important competitive ability for the airline industry. (C) 2016 Elsevier Ltd. All rights reserved.en_US
dc.language.isoen_USen_US
dc.subjectFamily-supportive organization perceptions (FSOP)en_US
dc.subjectStrain symptomsen_US
dc.subjectService qualityen_US
dc.titleService quality and non-salary mechanism for airline companies in Taiwanen_US
dc.identifier.doi10.1016/j.jairtraman.2016.02.016en_US
dc.identifier.journalJOURNAL OF AIR TRANSPORT MANAGEMENTen_US
dc.citation.volume55en_US
dc.citation.spage61en_US
dc.citation.epage66en_US
dc.contributor.department經營管理研究所zh_TW
dc.contributor.departmentInstitute of Business and Managementen_US
dc.identifier.wosnumberWOS:000380594500006en_US
Appears in Collections:Articles