Browsing by Author "Ho, Chien-Wei"

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Does motivating language matter in leader-subordinate communication?
(2016-09)
Sun, Pi-Chuan
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Pan, Fu-Tien
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Ho, Chien-Wei
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經營管理研究所
;
Institute of Business and Management
This study examines the relationships among motivating language, intrinsic motivation, supervisory effectiveness, job performance, and organizational citizenship behavior. It compares the effects of motivating language across different organizational categories. Of the 500 questionnaires that were distributed, 277 were found to be usable (161 for the airline organization and 116 for the army organization). The findings of the study contribute to the literature on human resource management, communication, leadership, and organizational behavior by showing the effects of motivating language on supervisory effectiveness and organizational citizenship behavior, as well as by identifying the mediators of intrinsic motivation. However, the study offers no evidence that motivating language has an effect on job performance. The study also notes that, regardless of whether a person is in an army or airline organization, motivating language can produce the same result and does not vary much across cultures.
Service quality and non-salary mechanism for airline companies in Taiwan
(2016-08)
Hu, Jin-Li
;
Ho, Chien-Wei
;
經營管理研究所
;
Institute of Business and Management
Based on the affective events theory (AET), this study demonstrates how family-supportive organization perceptions (FSOP) and psychological detachment predict strain symptoms (the need for recovery and emotional exhaustion) and how the strain symptoms influence service quality. With data collected by convenience sampling from 206 airline employees, our results show that FSOP negatively influence strain symptoms, while psychological detachment mediates the relation between FSOP and the need for recovery. Although the need for recovery has no significant relation with service quality, emotional exhaustion does have a significantly negative association with service quality. Our contributions are more comprehensive for the literature on human resources, organizational behavior, and airline transportation. Moreover, based on the theory, our research fills the gap between FSOP and service quality by adding the strain symptoms as important mediation variables. The results can also be put to practical use on employment policies, such as retaining excellent employees in an organization and increasing an organization\'s competition advantages. The results may also apply to human resource management (HRM) and present that improvement in service quality is the most important competitive ability for the airline industry. (C) 2016 Elsevier Ltd. All rights reserved.