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Browsing by Author "Hsiao, Shu-Ling"

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    Service Design for Intelligent Vending Machine
    (2012-01-01)
    Peng, Kang-Lin
    ;
    Hsieh, Yi-Ping
    ;
    Hsiao, Shu-Ling
    ;
    Yang, Ren-Dar
    ;
    交大名義發表
    A vending machine can be intelligent with humanity if we perform service design in advance. Through the methods of service experience engineering (S.E.E.), we have done the service design for intelligent vending machine to show a case of service science, management, engineering and design (SSMED).