Browsing by Author "Hsieh, PN"

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A qualitative review of doctoral dissertations on management in Taiwan
(1997-03-01)
Chang, PL
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Hsieh, PN
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管理學院
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管理科學系
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College of Management
The doctoral dissertation is viewed as the capstone to the doctoral program. This study reviews the research topics and methodologies of management doctoral dissertations from 1988 to 1994 in Taiwan. The results of the qualitative analysis of the 120 dissertations are reported as follows: (1) financial management attracted the greatest share of the attention of the doctoral students, followed by information management; (2) over half of the dissertations were discipline based with mathematics, psychology, economics, and computer science being the most common disciplines; (3) over half of the dissertations were predominantly causal; (4) in the case of empirical dissertations, survey methods were mostly used, while mathematical modeling was frequently applied in the case of the non-empirical studies; and (5) most of the empirical studies involved the information industry. In addition, future directions for management doctoral research are also provided.
Quality management approaches in libraries and information services
(2000-09-01)
Hsieh, PN
;
Chang, PL
;
Lu, KH
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經營管理研究所
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Institute of Business and Management
The increasing expectations of users for better services have motivated libraries to view quality management as an effective means of incorporating quality improvement into their related services. Effectively implementing quality management in libraries requires an understanding of applying appropriate quality management concepts and techniques. This article reviews the quality management tools and techniques developed over the last five decades and, then, categorises them into three broad approaches. In addition, a framework of quality management approaches and techniques is developed and applied to assess and improve the service quality of libraries and information services.