Browsing by Author "Huang, Her-Ting"

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Assessing ethical efficacy, workplace incivility, and turnover intention: a moderated-mediation model
(2019-02-01)
Huang, Her-Ting
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Lin, Chieh-Peng
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經營管理研究所
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Institute of Business and Management
Drawing upon the social cognitive theory and social identity theory, this study hypothesizes that ethical efficacy and perceived workplace incivility affect turnover intention via the full mediation of emotional exhaustion. At the same time, organizational identification is a moderator in the development of turnover intention. A field survey on 512 employees from high-tech and banking industries was conducted for empirical testing. Test results using structural equation modeling and hierarchical regression analyses reveal that emotional exhaustion fully mediates the relationship between workplace incivility and turnover intention, as well as between ethical efficacy and turnover intention. Organizational identification positively moderates the effect of workplace incivility on emotional exhaustion. Theoretical and practical implications are discussed based on the empirical findings.
Evaluating team performance and the mediating role of customer knowledge development: An absorptiv1 e capacity framework
(2016-10-12)
Lin, Chieh-Peng
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Yang, Zi-Ting
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Huang, Her-Ting
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經營管理研究所
;
Institute of Business and Management
Drawing upon an absorptive capacity framework, this study explains team performance from a mediating perspective of customer knowledge development (CKD), which represents a learning process based on customer interaction. The model is tested using the data of innovation or R&D teams from large high-tech firms in Taiwan. The test results show that competence development (i.e., activities that enhance the diversified skills of team members) and pro-customer empathy (i.e., a transference of customers\' problems and emotions) positively relate to team performance via the full mediation of CKD. The positive relationship between shared cognitive map and CKD is negatively moderated by collectivism. (C) 2016 Elsevier B.V. All rights reserved.
The effects of responsible leadership and knowledge sharing on job performance among knowledge workers
(1970-01-01)
Lin, Chieh-Peng
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Huang, Her-Ting
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Huang, Tse Yao
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經營管理研究所
;
Institute of Business and Management
Purpose Drawing upon social exchange theory, this study justified the indirect effects of responsible leadership and knowledge sharing on job performance through the mediation of work engagement and helping initiatives. Job tenure was examined as a moderator. Design/methodology/approach The hypotheses of this study were empirically tested with structural equation modeling (SEM) and moderated regression analyses. This study conducted a field survey on 512 knowledge workers who employed a high portion of or highly specialized tacit knowledge to do their job. Findings This research presented that both work engagement and helping initiatives mediated the indirect effects of responsible leadership and knowledge sharing on job performance. The empirical results revealed that job tenure moderated the relationships between responsible leadership and work engagement, and between responsible leadership and helping initiatives. However, job tenure did not moderate the relationships between knowledge sharing and work engagement, and between knowledge sharing and helping initiatives. Originality/value This research is one of the few to verify the key role of responsible leadership from the theoretical aspect of social exchange, complementing the leadership literature based on stakeholder theory. This research is a pioneer by taking into account the simultaneous influences of responsible leadership and knowledge sharing on job performance in a single model setting.