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Browsing by Author "Jin, BH"

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    Measuring satisfaction with business-to-employee systems
    (2004-01-01)
    Huang, JH
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    Yang, C
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    Jin, BH
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    Chiu, H
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    管理科學系
    Marketing the products of other companies within an individual company Intranet can benefit both employees and the company itself. Understanding what constitutes a satisfying experience on the part of the employees is crucial for developing successful business-to-employee systems. While end-user computing satisfaction has been studied extensively, new aspects such as purchasing convenience, product prices in the system and product delivery have to be included. This study develops an instrument for reliably and accurately measuring business-to-employee success. Test-retest reliability and construct validity are examined. The results of this study show that convenience, delivery, interface, accuracy, price and security influence employee assessments of satisfaction. Managers can use the instrument developed here to assess the success of their business-to-employee systems. (C) 2003 Elsevier Ltd. All rights reserved.
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    Satisfaction with business-to-employee benefit systems and organizational citizenship behavior - An examination of gender differences
    (2004)
    Huang, JH
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    Jin, BH
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    Yang, C
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    管理科學系
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    經營管理研究所
    Marketing the Products of other companies within an individual company intranet can benefit both employees and the company itself. This study examines the dimensions of satisfaction with a business-to-employees (B2E) benefit system and the linkages between satisfaction and organizational citizenship behavior (OCB). Structural equation modeling of data shows that convenience, delivery, interface accuracy, prince and security are factors that affect employee satisfaction with the B2E benefit system. Price is more important to the satisfaction of males than females. Significant, positive relationships were found between satisfaction and OCB. Perceived organizational support plays a stronger mediating role in leading to OCB for females than it does for males.