Browsing by Author "Lin, Grace Tyng-Ruu"

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Ethical customer value creation: Drivers and barriers
(2006-08-01)
Lin, Grace Tyng-Ruu
;
Lin, Jerry
;
科技管理研究所
;
Institute of Management of Technology
There is a long-standing discussion on the positive interactions between enterprise value creation and business competitiveness. The corporate value can be seen as being created from three major sources within the cycle - from employees, from processes, and from customers or investors through reinvestment. To achieve competitive advantages, a firm must create more value than its competitors in the industry. Emphasizing that, firms should explore the positive drivers of customer value creation, allowing for a true value creation that will lead to increments in competitiveness. In reality, however, there are also barriers that hinder customer value creation. Targeting the above issues that have not yet been explored or analyzed, we have collected related literature at the first stage. Based on these presumable assumptions, this paper then conducts an empirical study by surveying and analyzing the relevance given by the investigated leading machinery measuring equipment firms in Taiwan, regarding the concerns as drivers and barriers in relation to customer value creation. This paper especially aims to answer several key questions: What drivers revolving around employees and processes can facilitate the organization to create more value for its customers? Conversely, what barriers block the organization from creating value for customers in examining the same dimensions? Does value creation direct an organization's profitability and competitiveness? Our questionnaire survey results show that the most recognized and agreed drivers of customer value creation in consideration of employees are "distinctive skills", "personal experience", "learning and training", and "team work"; and, in regard to the firm's processes, the key drivers are "innovation and evolution", "R&D capability", and "capability for differentiation". Conversely, the most recognized and agreed barriers to customer value creation in relation to employees are a "distrustful environment" and "inadequate knowledge"; and, in terms of processes, they are "short of core technology", "poor resource support", and "bad services and attitudes". Furthermore, our in-depth interview outcomes reveal that "capital sufficiency" and "mergers and acquisitions" are in practice considered to be other important customer value creation drivers; in contrast, "cultural and structural barriers" and "short of mechanisms to measure customer value creation effectively" are viewed as additional critical barriers to customer value creation.
Innovation policy analysis and learning: Comparing Ireland and Taiwan
(2010)
Lin, Grace Tyng-Ruu
;
Chang, Yo-Hsing
;
Shen, Yung-Chi
;
科技管理研究所
;
Institute of Management of Technology
Taiwan and Ireland are regarded as being similar in their geographic positions and economic performances. Both countries moved from being agricultural economies to become major regional players, and are often pointed to as examples of positive national development and innovation. The main purpose of this article is to compare the two island countries' innovation policies in a national context. The taxonomy of innovation policy proposed by Rothwell and Zegveld [1981, Industrial innovation and public policy. London: Frances Printer Ltd.] was adopted as the analysis framework for this study. The comparison shows that Taiwan's government employs more top-down policy instruments such as providing government research funding and resources to target industries. The Irish government successfully creates an innovation-friendly environment to attract foreign direct investment (FDI) to facilitate research and development at the firm level. Finally, this article provides policy implications and recommendations based on what was learned from the comparison of the two countries.