Browsing by Author "Lin, Pearl M. G."

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Hospitality co-creation with mobility-impaired people
(2019-01-01)
Lin, Pearl M. G.
;
Peng, Kang-Lin
;
Ren, Lianping
;
Lin, Chong-Wei
;
傳播與科技學系
This study aims to analyze and construct the hospitality value co-creation system of dining services for mobility impaired persons (MIPs) by using a specific technological platform in small and medium restaurants (SMRs). The hospitality industry should take action to provide improved services to MIPs. The service-dominant logic, the methodology of service experience engineering, and research approaches in ethnography, content analysis, action research, and service design were applied to implement a hospitality co-creation service system. The result is shown in quality function deployment (QFD). The Friendly Restaurant app was developed by a social enterprise working with MIPs and SMR operators to improve the dining experience of MIPs in SMRs guided by QFD. This app comes from the hospitality co-creation system to offer a list of barrier-free restaurants, menu design, information on accessible facilities, and taxi services for various types of MIPs.