Browsing by Author "Shieh, Jia-Horng"

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Importing Fuzzy Measure to Relative Scores of Technical Efficiency
(2009)
Shieh, Jia-Horng
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Kang, Tsai-Hua
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Yuan, Benjamin J. C.
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Tsai, Li-Min
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交大名義發表
This paper suggests extending scores of technical efficiency as used in, for example, Data Envelopment Analysis (DEA) to efficiency scores defined as so-called fuzzy intervals. Fuzzy scores allow the decision maker to use scores of technical efficiency in combination with other sources of available performance information e.g. expert opinions, key figures etc. In this sense, results of, DEA will be used to control the \'subjective\' information supplied by expert opinions while the subjective information will be used to supplement the narrow Input-output modeling of the production units used in DEA. So, fuzzy measures become formal images of the evaluation otherwise done implicitly by the decision maker.
INCREASING EMOTIONAL INTELLIGENCE OF EMPLOYEES: EVIDENCE FROM RESEARCH AND DEVELOPMENT TEAMS IN TAIWAN
(2012)
Yuan, Benjamin J. C.
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Hsu, Wan-Lung
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Shieh, Jia-Horng
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Li, Kuang-Pin
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科技管理研究所
Although the concept of emotional intelligence has captured the interest of researchers and the wider public, the mechanism by which transformational leadership exerts its influence on the development of emotional intelligence behavior of followers remains relatively unexplored. In this study we proposed a latent growth model, recruiting 342 employees from Taiwan information technology firms at multiple time points over a 6-month period to test the proposed model. The findings showed that, compared with their coworkers, those employees who perceived their leaders as demonstrating more transformational leadership at Time 1, were more likely than others to develop increases in emotional intelligence behavior over time, which consequently improved their task performance and led to the development of an increase in their organizational citizenship behaviors.
TRANSFORMING EMPLOYEE ENGAGEMENT INTO LONG-TERM CUSTOMER RELATIONSHIPS: EVIDENCE FROM INFORMATION TECHNOLOGY SALESPEOPLE IN TAIWAN
(2012)
Yuan, Benjamin J. C.
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Lin, Michael B. H.
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Shieh, Jia-Horng
;
Li, Kuang-Pin
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科技管理研究所
In this study, we found that when information salespeople in Taiwan perceived more transformational leadership, they were more likely to show increases in work engagement development over time. Furthermore, increases in work engagement development influenced increases in service performance development, which therefore positively predicts increases in customer relationship development over time.