Browsing by Author "Wang, Shu-Mei"

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Integrated cost-benefit analysis with environmental factors for a transportation project: case of Pinglin interchange in Taiwan
(2007-09-01)
Feng, Cheng-Min
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Wang, Shu-Mei
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運輸與物流管理系註：原交通所+運管所
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Department of Transportation and Logistics Management
The concern over sustainable development gives rise to the importance of the environmental factors in evaluating an environment-sensitive project. In this regard, the widely adopted exercise which involves the environmental impact assessment (EIA) and the traditional cost-benefit analysis (CBA) in a sequential way may be flawed with a failure to calculate the resultant economic and environmental impacts in the same setting and at the same time. It is mainly because the EIA is qualitative in nature and hence the environmental impacts are hard and difficult to translate into monetary terms. In contrast, by monetizing the environmental impacts, the study shows that it is feasible to integrate the CBA with the environmental factors on an equal basis. The empirical base of the paper draws on the case of the Pinglin Interchange in Taiwan. In particular, the empirical results show that an integrated CBA may produce an entirely different conclusion from the one resulting from the common traditional EIA and CBA exercises. This is because the EIA focuses mainly on the quantity of pollution, but the latter depends on the socioeconomic context.
Stakeholder perspective on urban transport system service quality
(2010)
Wang, Shu-Mei
;
Feng, Cheng-Min
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Hsieh, Cheng-Hsien
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運輸與物流管理系註：原交通所+運管所
;
Department of Transportation and Logistics Management
Different transport stakeholders have different needs for transport infrastructure and services. Achieving stakeholder satisfaction implies a total quality management (TQM) that continuously improves service quality. However, few studies have discussed service quality in relation to urban transport systems. This study proposes an instrument based on SERVQUAL for measuring urban transport service quality from a stakeholder perspective. The proposed instrument is developed and tested through exploratory and confirmatory factor analyses. The gaps between stakeholder expectations and actual received and the gaps associated with stakeholders' expectations and the perceptions of these expectations by professionals are examined. Importance-performance analysis is used to construct a service attribute evaluation map for determining resource allocation to improve service quality. The application is illustrated through an empirical study to discuss the managerial implications in the Taipei metropolitan area. The analytical results reveal the existence of gaps and that stakeholders are more concerned with reliability and safety dimensions.