Browsing by Author "Yen, Hsin-Yi"

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A study on Developing the Indicators of Energy Conservation and Carbon Reduction for the Business
(2014-01-01)
Lin, Liang-kong
;
Den, Walter
;
Chou, Ying-Chyi
;
Yen, Hsin-Yi
;
Lu, Ching-Hua
Green House Gas (GHG) emission has become a critical issue for firms to achieve sustainability. This paper focuses on improving enterprises allocate resource on greening more efficiently and proposes a hybrid MCDM model combining Analytic Hierarchy Process (AHP) and Decision-making Trial and Evaluation Laboratory (DEMATEL) to recognize the crucial criteria which have dependence and causality, and build the network relationship map among all GHG criteria. Eighteen criteria of GHG emission with six dimensions were selected from the literatures and modified by six experts of energy sector. The results showed that improve energy efficiency and reduce energy consumption are recognized to be the most influential dimensions of six. In addition, identifying the causality between six dimensions provide an insight for practitioners utilizing firm's resources in GHG emission more effectively.
Application of Kano\'s Two-Dimensional Quality Model and QFD on a Gender-Friendly Environment of Hospital
(2014-01-01)
Chou, Ying-Chyi
;
Tsai, Pei-Chi
;
Pai, Jar-Yuan
;
Yen, Hsin-Yi
;
Lu, Ching-Hua
With changes in economic development and market environment, people are paying more attention to service quality. Professional and medical conflicts are also increasing, and the quality of medical services has also come under increasing spotlight. Using the Kano two-dimensional quality model, this study proposed a priority list for constructing a gender-friendly environment. Combining the service experience engineering process, SERVQUAL scale and expert interviews, a questionnaire surveying the gender-friendliness of medical facilities is developed to determine patient needs. Research results showed that in terms of the gender-friendliness of medical facilities, patients are mostly aware of must-be qualities even if there was significant room for improvement in the existing health care environment, such as needing plenty of and clearly marked childcare areas. Using Quality Function Deployment and House of Quality, a priority list for facility improvements are made for the references for management.