Browsing by Author "Yu, Wen-Der"

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An integrated proactive knowledge management model for enhancing engineering services
(2012-07-01)
Wu, Ji-Wei
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Tseng, Judy C. R.
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Yu, Wen-Der
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Yang, Jyh-Bin
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Lee, Shun-Min
More and more construction organizations have adopted Knowledge Management (KM) to enhance their engineering services. However, most of the traditional KM methods suffer from their "reactive mode" of problem solving. To cope with this problem, a newly developed model, the Integrated Proactive Knowledge Management Model (IPKMM), is proposed in this paper. A leading engineering consulting firm in Taiwan was selected as a case study to implement the proposed model. The system implementation of IPKMM, the Integrated Proactive Knowledge Management System (IPKMS), is verified with real world cases. A novel Business Intelligence Index (BII) is also proposed in this paper to evaluate the relative competitiveness of different KM models. It is confirmed from the case study that IPKMM can significantly improve the efficiency of problem-solving and the competitiveness of an engineering consulting firm in the service market. This study demonstrates that IPKMM has great potential in enhancing emergent problem-solving for engineering consultants. (C) 2012 Elsevier B.V. All rights reserved.
Benefit Analysis of Knowledge Management System for Engineering Consulting Firms
(2014-07-01)
Yang, Jyh-Bin
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Yu, Wen-Der
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Tseng, Judy C. R.
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Chang, Chia-Shin
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Chang, Pei-Lun
Engineering consulting (EC) firms in the construction industry are knowledge-intensive and experience-based organizations. As the knowledge accumulated from previous experiences is the essential asset for wining and managing future projects, many EC firms have developed diversified knowledge management systems (KMSs) to accumulate and retain this essential knowledge. However, evaluation methods and results regarding the benefit analysis of KMSs are rarely found in literature. To evaluate the performances of KMSs, most previous studies have adopted qualitative approaches. This paper, on the other hand, presents a ratio-based approach for evaluating the benefits of KMSs. The proposed approach is tested using one of the KMSs from a study EC firm: the proposal preparation assistant (PPA) system. Based on a test of two real cases, this study found that a 48.7% time reduction in data collection and 25.3% staff-hour savings can be achieved when using the PPA system to prepare service proposal drafts. The results revealed in this study not only prove the usability of the proposed ratio-based benefit analysis approach, but also provide convincing and inspiring information for knowledge management practitioners as they plan their future works. (C) 2014 American Society of Civil Engineers.