Measurement and comparison of non-verbal behavior and cognitive behavior in human resource management - Application in sales recruitment

Abstract

Emotions form an important component of human behavior and decision making. In this paper we employ image processing and soft computing techniques to design and implement emotional state profiling of a sales candidate while they provide psychological inputs related to their selling behavior to an intelligent sales recruitment and benchmarking system. This research is part of a larger effort aimed at giving computers and other pervasive devices the skills of emotional intelligence, such as the ability to recognize a person\'s emotions and to respond appropriately to those emotions. The work reported has implications in not only in recruitment and benchmarking but also web recommender and information personalization systems.