知識統治觀點之組織知識創造

Abstract

本文從知識統治觀點 (Knowledge Governance Approach, KGA)探討組織知識創造績效，KGA的基本前提是，視組織知識創造爲一個包括知識交換與知識結合之知識流程，本文亦從KGA之相關的組織理論，推論出四類有助於上述知識流程順暢運作的知識統治，包括知識分享的誘因機制、信任、非正式互動、以及共享認知系絡的組織文化。此外，由於KGA亦強調組織就好像一座知識庫，因此本研究以知識庫存量蓄積之質與量的強化，做爲組織知識創造績效之衡量指標。在實證研究方面，本文採問卷調查統計方法，以電子資訊等250家公司研發部門爲對象。實證研究結果大致支持KGA所建立的理論架構及研究假說。亦即，適當的知識統治的設計有助於組織知識創造活動之效率（能），進而強化組織知識庫存量蓄積之質與量。本文最後除了就研究結果論述其理論與管理意涵外，並進一步地與過去相關研究文獻之論點作一完整的比較與評析，以說明KGA的研究架構的確在知識管理相關課題的研究上，提供了另一個理論邏輯的思考空間，以及後續研究方向上的建議。

This study applies the knowledge governance approach (KGA) to addressing organizational knowledge creation. From the perspective of knowledge governance, organizational knowledge creation is viewed as a knowledge process comprising activities of knowledge exchange (searching and transferring) and knowledge combination (retrieving and integrating). Based on the related organization theory literature, this study proposes four mechanisms for the knowledge governance mechanism of an organization which can facilitate the smooth operation of the above-mentioned knowledge process; they are the incentive mechanism for knowledge sharing, the trust mechanism, the informal interaction mechanism and an organization culture with shared understanding and value. KGA also stresses that an organization can be regarded as a knowledge base and thus the enhancement of the quality and quantity of the accumulated knowledge stock of an organizational knowledge base are used as measures of organization knowledge creation performance in this study. A survey study was adopted and the samples were 250 firms’ R and D department in the electronics or information technology industries. The results support the proposed research framework and hypotheses and show that an appropriate design of the organizational knowledge governance mechanism can improve the efficiency (effectiveness) of organizational knowledge creation activities and thereby enhance the quality and quantity of the accumulated knowledge stock of an organizational knowledge base. Finally, in addition to discussing the theoretical and managerial implications of the research findings, this study compares related arguments in the literature to show that the research framework established using KGA offers a new way of conceptualizing research on knowledge management and new directions for future research.