兩岸三地資訊專業人員對資訊倫理認知之詮釋性研究

Abstract

資訊科技的發展，對社會的結構與規範帶來了變革性的影響，進而影響了人們的行為模式。然而為了維持社會的穩定與和諧，人們必須遵守某些規範、守則，以維護大家的權益，因此資訊倫理守則的重要性不言而喻，然而人們對資訊倫理的認知與判斷，卻深深受到文化的影響。如今許多企業都開始體認到二十一世紀是華人的世紀，尤其中國大陸更是全球化企業進駐的首要目的地。有鑑於此，本研究從「華人關係文化」觀點切入，以CHSyst公司（匿名）為研究標的，探討資訊專業人員在面對資訊倫理兩難議題之判斷、想法與行為時，提出更深層的剖析與瞭解，並發現兩岸三地雖然在政治經濟各方面有數十年來的差異，但是對於「關係」的看重，卻有一致的看法。對實務的貢獻則建議業界應該注意「華人關係文化」觀點的議題、提出一套適用於華人社會之資訊倫理守則架構，並提醒業者在推動資訊倫理守則時應該注意的重點，未來國際化企業在管理華人員工的同時，瞭解應該如何規範資訊專業人員，以免因為員工不當的倫理抉擇，為公司帶來負面的影響。

The development of information technology has had a significant impact on social structure, norms and human behavior. Vital for the maintenance of social stability and harmony are respect for social norms and codes by individuals and the protection of the rights of those individuals. An important means of achieving such respect and protection is the presence of, and adherence to, ”information ethics codes”, which are profoundly shaped by the culture in which they are created. In view of the role of China, particularly Mainland China, as a hugely important 21st Century market for global enterprises, this study provides insight into the influence of the Chinese guanxi cultural perspective on the reactive processes of MIS professionals when facing ethical dilemmas. The study finds the same guanxi perspective being adopted by MIS professionals in CHSyst (pseudonym) in Taiwan, Hong Kong and Mainland China, despite the long-established divergence in political and economic policies operating in these societies. In practice, this study highlights the importance of the Chinese guanxi cultural perspective for Chinese enterprises wishing to build an appropriate ethical code for their MIS professionals. The study may be regarded as a good reference source for global enterprises seeking to develop strategies to prevent unethical conduct in the workplace among Chinese MIS professionals. Reference to this study may help enterprises to reduce the number of negative consequences stemming from such conduct in the workplace.