工作要求與控制的交互作用對工作倦怠與熱忱之影響：社會支持功能之角色

Abstract

本研究目的為探討社會支持干擾工作要求、工作控制對工作倦怠與熱忱之影響，應答者為684位台灣金融銀行業工作者。研究結果顯示：（1）在情感型支持下，高要求／低控制／低支持的情境將導致最不利的工作倦怠與熱忱；但情感型支持有助於減緩高要求／低控制對工作倦怠與熱忱之不利影響。（2）在工具型支持下，高要求／低控制／低支持的情境將導致最不利的工作倦怠；但工具型支持有助於減緩高要求／低控制對工作倦怠之不利影響。本研究討論研究發現在管理理論與實務上的意涵，同時對於未來研究方向提出建議。

The purposes of this study were to investigate the social support of function moderating effects of job demand and job control interaction on burnout or engagement. Data were collected from 684 staffs of bank in Taiwan. The research results showed that: (1) In the context of emotional support, high demand/low control/low support was the most unfavorable condition on burnout or engagement, but emotional support decreased the unfavorable influence of high demand/low control on burnout or engagement. (2) In the context of instrumental support, high demand/low control/low support was the most unfavorable condition on burnout, but instrumental support decreased the unfavorable influence of high demand/low control on burnout. The implications for managerial theory and practices and future research were proposed.