Critical Factors in Schedule Reliability of Container Shipping Carriers for MMMse 2011

Abstract

In today\'s ever-increasing competitive environment, container shipping is a significant part in the supply chain. Schedule reliability of shipping carriers will affect the hinterland transport and customers. Thus, service quality of schedule reliability has a big influence on operational performance of shipping carriers. The main purpose of this study was to analyze and investigate the key influential factors of schedule reliability by using Fuzzy Analytic Hierarchy Process. Results indicated that the important object is \'process management in the shipping lines\', and the important criteria were \'well-arranged time window,\' transship arrangement,\' planning the suitable ports,\' and \'planning the berth and warehouse previously\'.