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dc.contributor.authorHu, Kai-Chiehen_US
dc.contributor.authorJen, Williamen_US
dc.date.accessioned2014-12-08T15:20:13Z-
dc.date.available2014-12-08T15:20:13Z-
dc.date.issued2006-09-01en_US
dc.identifier.issn0144-1647en_US
dc.identifier.urihttp://dx.doi.org/10.1080/01441640600679482en_US
dc.identifier.urihttp://hdl.handle.net/11536/14354-
dc.description.abstractTo understand fully passengers' perceptions and expectations of the bus service quality in Taipei, business managers and governmental agencies must seek a proper scale that can reflect passengers' opinions accurately. This study develops and tests a service quality scale designed for a city bus transit system in Taipei. Churchill's paradigm and a focus group interview were combined into a multistage scale development procedure. Based on the procedure, Taipei city buses were selected as the example, for which a service quality scale was developed. The final scale contains four dimensions and 20 items. These four dimensions are 'interaction with passengers', 'tangible service equipment', 'convenience of service' and 'operating management support'. Finally, the results of scale development and the managerial applications of the service quality scale for the city transit system are discussed.en_US
dc.language.isoen_USen_US
dc.titlePassengers' perceived service quality of city buses in Taipei: Scale development and measurementen_US
dc.typeArticleen_US
dc.identifier.doi10.1080/01441640600679482en_US
dc.identifier.journalTRANSPORT REVIEWSen_US
dc.citation.volume26en_US
dc.citation.issue5en_US
dc.citation.spage645en_US
dc.citation.epage662en_US
dc.contributor.department運輸與物流管理系 註:原交通所+運管所zh_TW
dc.contributor.departmentDepartment of Transportation and Logistics Managementen_US
dc.identifier.wosnumberWOS:000239654400007-
dc.citation.woscount12-
Appears in Collections:Articles


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