Service Design for Intelligent Vending Machine

Title:	Service Design for Intelligent Vending Machine
Authors:	Peng, Kang-Lin Hsieh, Yi-Ping Hsiao, Shu-Ling Yang, Ren-Dar 交大名義發表 National Chiao Tung University
Keywords:	Service design;Service experience engineering;Intelligent vending machine;Service science
Issue Date:	1-Jan-2012
Abstract:	A vending machine can be intelligent with humanity if we perform service design in advance. Through the methods of service experience engineering (S.E.E.), we have done the service design for intelligent vending machine to show a case of service science, management, engineering and design (SSMED).
URI:	http://hdl.handle.net/11536/150616
ISSN:	2251-3051
Journal:	2012 INTERNATIONAL CONFERENCE IN HUMANITIES, SOCIAL SCIENCES AND GLOBAL BUSINESS MANAGEMENT (ISSGBM 2012), VOL 7
Volume:	7
Begin Page:	300
End Page:	307
Appears in Collections:	Conferences Paper