精實智慧製造：概念架構與策略性解決共創平台

Abstract

2011年德國倡導工業4.0，在各先進國家的政策推動下，導入工業4.0新技術的「智慧製造」，作為製造業的創新策略，在學術與實務上廣受矚目。然而，宣揚工業4.0的「智慧製造」在產業製造現場，由於龐大投資與個別企業差異化等問題，與政府推動政策出現了落差，以致於智慧製造之進展有限，尚未找到明確的發展力向。鑑於此一情況，本研究結合產業界個別企業的實踐動向，開發能實現顧客價值、結合精實生產與智慧製造的「精實智慧製造」實踐架構。亦即，本研究檢視工業4.0風潮、研究文獻與企業的智慧製造實踐，從價值創造的本質提出「精實智慧製造」的概念架構與解決方案平台。本研究所提示的「精實智慧製造」架構，首先從實體系統的持續改善開始，進行系統的數位化、連結化與智慧化之第一階段。其次透過由實體系統匯集至網宇系統的數位資訊所建構的策略性共創平台，整合供應商與顧客形成問題解決機制之第二階段所構成，最終達至創造顧客價值的實踐架構。最後，本研究提示「精實智慧製造」的理論意涵，以及就日本與台灣製造業如何以實體系統為中心繼續確立差異化優勢問題，提出實務與政策的意涵。

Industry 4.0, started in Germany in 2011, was fervently promoted by various advanced countries and followed by the introduction of ＂smart manufacturing＂. As an innovative strategy of the manufacturing industry ＂smart manufacturing＂ has attracted considerable attention in the field of academic and practice. However, the issues of huge investment and differentiation of individual enterprises have created a big gap between policy promotion and production at the site of actual industrial manufacturing and resulted in limited progress in smart manufacturing and failure to find a clear development direction. In view of the situation, this study is made to develop in relation to the practice of individual companies in the industry a practical structure of ＂Lean Smart Manufacturing＂ combining lean production with smart manufacturing to achieve customer value. That is to say, after examining industry 4.0 trend, research literature and practice of smart manufacturing this study therefore proposes a conceptual framework of ＂Lean Smart Manufacturing＂ and ＂strategic solution based co-creative platform＂ from the essence of value creation. The framework proposed begins with continuous improvement of the physical system which includes digitizing, linking, and intelligent using. Secondly, through the strategic co-creative platform built by digital information which is collected in the cyber system from physical system, problem-solving mechanism integrating suppliers with customers and eventually creation of customer value is to be made. In conclusion, this study is offering a theoretical implication of ＂Lean Smart Manufacturing＂ and practical measure as to how the Japanese and Taiwanese manufacturing continue to establish differentiated advantages centered on the physical system.