標題: Integrating option model and knowledge management performance measures: an empirical study
作者: Chen, MY
Chen, AP
資訊管理與財務金融系
註:原資管所+財金所

Department of Information Management and Finance
關鍵字: knowledge management;Black-Scholes model;performance measurement and evaluation
公開日期: 2005
摘要: The knowledge-based economy is coming, and knowledge management (KM) has rapidly disseminated in academic circles as well as in the business world. While an increasing number of companies have launched into knowledge management initiatives, a large proportion of these initiatives are limited to a technical focus. The problem with this type of focus is that it excludes and neglects the true potential benefits that can be derived from knowledge management. This paper develops a new metric, knowledge management performance index (KMPI), for evaluating the performance of a firm in its KM at a point in time. We therefore suggest that a KMPI can be used to determine KM activities from the following perspectives: knowledge creation, knowledge conversion, knowledge circulation and knowledge completion. When KM activities efficiency is increased, KMPI will also be expanded, enabling firms to become knowledge intensive. This paper makes three important contributions: (1) it provides a formal theoretical grounding for the validity of the Black-Scholes model that might be applied to KM; (2) it proposes a measurement framework to enable knowledge assets to be leveraged effectively and efficiently; and (3) it presents the first application of the Black-Scholes model that uses a real-world business situation involving KM as its test bed. The results prove the option pricing model can act as a measurement guideline to the whole range of KM activities.
URI: http://hdl.handle.net/11536/25143
http://dx.doi.org/10.1177/0165551505055402
ISSN: 0165-5515
DOI: 10.1177/0165551505055402
期刊: JOURNAL OF INFORMATION SCIENCE
Volume: 31
Issue: 5
起始頁: 381
結束頁: 393
顯示於類別:期刊論文


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