情節資料庫架構之發展

Abstract

情節設計是目前常被業界使用的設計法之一，所謂情節設計是指在產品或系統發展過程中，用情節為主要設計表徵，以使用導向去描寫使用的狀況。情節的定義為使用者的故事，即對使用者活動的描述，被用在設計過程中以幫助描述現況、發掘使用者需求、預想未來狀況以及做為溝通工具。但情節設計在使用上可能會有一些缺點：完整性不足、決策偏誤、情節難以掌握、情節無法重複使用。 針對情節設計上述的問題，本研究認為可藉由資料庫之特性進行改善，因此欲提出一個情節資料庫架構。首先以活動理論為基礎，提出一套情節描述架構；為驗證此一架構，對六位機車使用者進行深度訪談，以收集他們與活動有關之經驗與想法。從這些資料中，以質性研究的方式，特別是紮根理論，透過一連串的研究分析過程，本研究找出影響活動進行的關鍵因素，以及這些因素間的互動、影響作用。最後依據分析結果進行資料庫之設計，提出一個情節資料庫架構。此提出之架構未來將可做為情節的描述、記錄，以及使用者訪談的指引之用。

Scenario-based design is one of often-used design methods. It uses scenarios as the main design representation in the product or system development, and describes use situations in use-orientation. The definition of scenario is users’ story, the description of users’ activities. Scenarios are used in design process to help describing situation, discovering user’s needs, envisioning the future, and as a communication tool. But there may be some pitfalls when using scenario-based design, including incompletion, decision bias, hardness to handle, and reuseless. For the problems described above, the researcher believes that they can be improved by the characteristics of database, so this study tries to propose a scenario database structure. In the beginning, a scenario descriptive structure was proposed in the basis of Activity Theory. To verify this structure, the researcher uses in-depth interview with 6 motorbike users to gather their experiences and thoughts about their activities. Through a series of analysis in qualitative research method, especially the Grounded Theory, this study has found key factors affecting activities, and interactions and affections among these factors from these data. As a result, these findings are used as the guidelines of the scenario database design and a scenario database structure is proposed. The proposed structure could be used as the description and record of scenarios, and the guidelines of user interviews