雲端運算基礎設施服務之分析

Abstract

本研究以雲端運算基礎設施服務為實證研究對象，應用創新密集服務業分析模式並採用文獻分析、專家訪談與問卷調查的研究方法，針對服務價值活動與外部資源的各個關鍵成功因素進行評量分析，以求得現在與未來的策略定位及價值活動與外部資源之關鍵成功因素，進而提出未來產業策略發展之建議。。 在實證結果上，透過專家訪談目前雲端運算基礎設施服務之定位處於結構創新之選擇服務，未來定位為市場創新之一般服務。而經由IIS模型結果則顯示其未來定位為市場創新之專屬/選擇/特定/一般服務。綜合上述意見，雲端運算基礎設施服務之未來定位為市場創新之一般服務。於此策略地位下，服務價值活動是以「行銷」及「售後服務」為重要核心構面。外部資源則以「服務」、「市場」、「其他使用者」、及「互補資源提供者」為四大關鍵構面。 本研究採用量化與質化的方法，運用創新密集服務平台分析雲端運算基礎設施服務企業層級，以使得國內學術文獻更為完整。並建議主管機關與相關單位將產業資源優先提供於上述關鍵構面，給予相關業界開發所須之資源，以強化其競爭優勢並促進雲端運算基礎設施服務之發展。

This thesis applies an integrated model of innovation intensive services (IIS) to portray the future strategic prospects of Infrastructure Services in Cloud Computing. Research methods include literature review, expert interview, questionnaire and statist iced analyses to assess key success factors of value activities and externalities. Results from expert interview show the present positions as Selective Service /Structural Innovation, and the future positions as Generic Service/Market Innovation. In the next 5 years, it is expected to move to the position of the Unique/Selective/Restricted/Generic Service/Market Innovation via IIS model. To integrate the results of both results, the proper future position of Infrastructure Services in Cloud Computing will be Generic Service/Market Innovation. The critical core competences include Marketing and After Service, while the critical externalities activities include Servicing, Market, Other users and Complementary Assets Supplier. Research results provide a mechanistic understanding of Infrastructure Services in Cloud Computing. Meanwhile, it is recommended that the government allocate resources in these critical industrial elements in innovation systems, to enhance the competitive advantage of Infrastructure Services in Cloud Computing.