不告而別— 不成熟結案當事人之內在經驗

Abstract

本研究之目的在於瞭解未與諮商師進行結案並不告而別之當事人的內在經驗，其在諮商關係中的主觀經驗及內在動機為何。研究者採取詮釋現象學方法論，並配合主題分析法，同時採取半結構式深度訪談與六位受訪者進行訪談，以探究受訪者經驗背後之意義，並加以詮釋。 本研究發現不告而別當事人進出諮商關係之經驗如下。主題一為負向的諮商關係經驗使得當事人對諮商失望，其中經驗包含了：（1）求助前有著期待、想像與忐忑，晤談後對諮商失望，（2）晤談時間與安排方式讓當事人有不確定感，也無法有掌控權，（3）諮商互動過程中當事人的需求沒有被回應與滿足。主題二則為當事人以「不告而別」的行動傳達出對諮商關係的不滿，其中的經驗內涵為：（1）不告而別是處理諮商關係問題的最後方式，（2）不說再見是為了維持表面的和諧。最後根據研究結果與歷程省思，研究者針對諮商師、當事人、心理諮商機構及未來相關研究提出建議。

The present study aims to explore the inner experiences and motivations to leave of clients who dropped out but saying nothing to counselors. Hermeneutic phenomenology method and thematic analysis was adopted in this research. The researcher interviewed six clients by in-depth semistruture method, to explore and interpretation the deeper meaning. This result of this study were: (1) negative experiences with counselors makes the clients disappointed, which includes: (a) seeking help with hope, imagine, apprehension, and after counseling, they felt disappointed (b) senses of uncertainty, unmanageable (c) unsatisfied needs-fulfillment. (2) to show dissatisfaction to couselors by way of saying nothing and left, the deeper experience as follow: (a) the last way to express feelings in the counseling process, and (b) saying nothing and left in order to maintain harmony on the surface. Finally, suggestions for counselor, clients, counseling centers, and future related researches were provided according to the result of the research.