中華郵政公司提供快遞服務模式之探討

Abstract

中華郵政自1896年成立以來，迄今已有一百零八年的歷史，在經過這一百多年的經營，中華郵政在一般民眾的眼中已經成為可靠、方便的好鄰居；自2003年元旦正式改制成為國營公司之後，預計於五年內完成民營化的計畫，在中華郵政完全民營化之後，它在快遞及包裹的業務部分，將會直接面臨與現有市場上民營業者之間的競爭，而中華郵政公司要如何因應這種情況？

在本研究中，首先針對中華郵政公司和民間業者以及整體的快遞產業營運環境進行分析，接著提出一個中華郵政公司與民間業者之間的合作模式，希望這兩者能夠藉由彼此合作的方式，達到節省成本並且增加營運效率的目的，在完成合作模式的架構之後，本研究還利用中華郵政公司以及民間業者的實際營運資料來進行驗證，在經過利用實際資料的驗證計算之後，證明在成本的考量之下，本研究所提出的合作模式對於中華郵政公司和民營業者在快遞包裹業務方面的合作是十分可行的，最後在證明本研究所提出的合作模式可行之後，再針對中華郵政公司提出幾點在未來營運策略方面的建議，增加中華郵政公司的競爭力。

Founded in 1896, the Chinese Postal Service has been in existence for one hundred and eight years. The ubiquitous post offices and their reliable, amiable, safe services have continuously won the satisfaction of all customers. The Chinese Postal Service has transformed into a state-run company from January 1, 2003, and will transform into a private company in five years. After transforming into a private company, Chunghwa Post Company (CPC) will face the competition from other private companies in their express business directly. How would CPC handle this situations is the issues of this study?

In this research, we will analyze the industry of express service first, and then propose a collaboration model between the CPC and private company. The purpose of this study is to develop an evaluation model to evaluate profits for CPC and private company through the collaboration way. The case study is conducted for the CPC and one private express company to examine the model. It is concluded that under the consideration of cost, this collaboration model between the CPC and private company is feasible. In addition, this study also proposes some operation strategies for the future operation of the CPS to increase the CPC’S competition.