清潔隊安全管理構面因素研究-以臺中市環境保護局為例

Abstract

依據過去的統計資料顯示，全國清潔隊員每年至少有500件以上人員傷害(含死亡)事件報告，而紅藥水事件及虛驚事件則因缺乏相關管理制度仍是屬於統計黑數，且有關清潔隊安全管理相關之探討均極度缺乏。 本研究採用個案研究法，以臺中市環境保護局清潔隊為研究對象，透過前人研究的結果與文獻探討，並以我國行政院勞工委員會所訂頒「臺灣職業安全衛生管理系統」指引為基礎，發展出清潔隊安全管理之構面因素，並將這些因素依分析層級程序法(AHP)分成五大安全管理構面、25項子構面因素，並透過對臺中市環境保護局班長級以上清潔隊員進行問卷調查，輔以「分析層級程序法」歸納、分析其優先順序。 本研究發現依清潔隊管理人員觀點，安全管理五項構面因素列為最優先者為「安全教育訓練與應變管理」，「健康管理、「事故調查管理則分佔第二、三順位，25項子構面因素問卷結果顯示，清潔隊員及主管皆認為「辦理清潔隊員安全衛生工作手冊教育訓練」、及「規劃應變組織及定期演練」為最優先及次優先需加強項目；清潔隊主管層級認為第三順位是「事故調查後、檢討安全系統管理缺失」、第四及第五優先順序則分別為「建置安全建康的工作環境」及「對承攬商管理人員施以安全教育訓練」。清潔隊班長層級則認為第三順位是「建置安全健康的工作環境」，第四及第五順位則為「管理層級參與事故調查程序」及「進行員工工作壓力量測及評估」。

According to the information in the past, there were at least five hundred case statistics reports that sanitary engineers are harmed (including death) all over the country yearly. However the Mercurochrome incident and the false alarms are due to lack of related management system, therefore it is still the black numeral of statistics, moreover the safety management of cleaning units are all extremely lack of related research and discussion. The case study as this research method, the research target is the cleaning unit of Environmental Protection Bureau, Taichung City. Through the previous researchers’ investigation results and documents based on ”Taiwan Occupational Safety & Health Management System” of Council of Labor Affair, and after that developed the structure factors of safety management of cleaning unit. Furthermore put these factors into five major safety management structures by Analytic Hierarchy Process (AHP) and twenty five minor structure factors. Additionally generalized and analyzed their sequence by obtain questionnaires and AHP aside on cleaners whose positions are higher than class leader in the Environmental Protection Bureau, Taichung City. This research discovered the point of views of the cleaning unit managers based on five structure factors of security management, “Safety education and reaction training” is the main concern, the second and third are “Health management” and “Incident investigation and management”. Also, questionnaires on twenty five minor structure factors result shows that cleaners and managers all believe that “Arranging cleaners safety working handbook and educational training” and “Planning the interact organization and regular trainings” as the next and third actions that need to enforce. In addition, managing level of cleaners think the third place is “Exam the misconduct of safety systems after invests the incident”. The fourth and fifth are “Create safe and healthy working environments” and “Safety education training are given to the contractors”. Class leader level of cleaning unit believe that the third place is” Creating safe and healthy working environments”, the fourth and fifth places are “Manager Level should take part in the investigation procedure in incidents” and “To proceed pressure evaluation on cleaners”.