标题: 知识地图应用于营建知识管理之研究-以施工阶段为例
A Study of Knowledge Map in Construction Knowledge Management -An Example in the Construction Phase
作者: 洪素惠
Su-Hui Hung
洪士林
Shih-Lin Hung
工学院工程技术与管理学程
关键字: 营建工程;知识地图;知识管理;心智地图;IEDF;construction;knowledge map;knowledge management;construction engineering;mind map;IDEF
公开日期: 2005
摘要: 知识管理(Knowledge Management)是近年在国内才新兴的观念,然多盛行于研究单位及电子产业,是为因应其研发技术快速发展及淘汰的特性。由于目前营建产业对于工程经验与隐性知识尚无法提供一个有效的管理与查询方式,本研究藉由知识地图与心智地图的研究探讨,结合营建业之工程专案特性,以营建施工阶段为范围,提出一套建构工程专案型知识地图步骤法,建立有效管理与查询知识的方式并作为将来发展知识管理在营建业管理之应用模式。
心智型知识地图是一个具有创造力与想像力的知识分类表达方式,具有不同的思考与逻辑特色,本研究期望在个人化特色的表达方式下亦建立一个简单且具效率的思考方向并引导使用者对于心智型知识地图在思考表达层次上更为清晰。为了有效将工程师个人心中之隐性知识转换为显性知识,本研究结合心智地图与营建工程特性提出工程专案型知识地图建构法,总共有七大步骤,文中以IDEF流程法辅助说明该知识地图建构法之相关程序,并导入案例说明建构知识地图之实际作业法,加强读者对于本文建构知识地图过程之了解;本研究采用MindManager套装软体进行案例说明分析,该软体以着名的思考地图(Mind Mapping)技术为开发基础,是属于一种视觉化思考软体,协助知识提供者组织想法、内容大纲、并且展示说明的知识管理规划工具,使用者只要经由简易的操作方式,快速产生、组织、传播资讯与知识;最后透过问卷调查探讨心智型知识地图在营建施工阶段应用之接受度及功能期许,希望透过受访者了解目前营建产业从业人员对于知识地图特性之接受度及呈现方式,以作为日后推动心智型知识地图未来之发展与参考;经由回收有效问卷之统计分析发现心智知识地图接受度及提供功能上均有甚高之满意度。
Knowledge management (KM) has become the most critical organizational strategy for enterprises. This research is a pilot study to develop a generic model using knowledge map for knowledge management in construction enterprise, analyzing and discussing its components, pertinent supplementary techniques, and KM implementation status for construction projects. All these problems can be resolved if businesses have the determination to establish organizational culture focusing on team participation and involvement, increase the creating and innovation of organizational knowledge. This research integrates present KM theoretical literature and practical implementation methodologies to develop with a generic model for KM frameworks integrated with knowledge map. The mind knowledge map is a categorized expression way of knowledge that has creativity strength, different thinking, and logic characteristic. In this research, mind map is proposed and integrated in the application of knowledge management in construction. To translate engineer’s personal tacit knowledge to explicit knowledge, proposed approaches regard to knowledge map contain seven steps is presented combining mind map and constructional characteristic. IDEF approach is selected to assist the knowledge map setting steps. Furthermore, mind management software package is selected to analyze the example. Mind manager is thinking software based on mind mapping technology. This software can be applied to organize the idea, content outline, and show the plan tools. Finally, acceptance degree and function probing of mind map on constructional stage for construction industry’s staff member are investigated through questionnaire. From the statistical results of the investigation questionnaire, both the acceptance degree and function probing are very high satisfactory. The effective inquiry and management way for construction knowledge will be developed to a construction industry application model in the future.
URI: http://140.113.39.130/cdrfb3/record/nctu/#GT009270523
http://hdl.handle.net/11536/77849
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