飛航服務設備維護業務委外方式之研究

Abstract

民航局飛航服務總台作為一個「空中導航服務提供者」，負責提供各國航空器飛行於台北飛航情報區之「飛航服務」，以確保飛航安全及空運便利。「飛航服務」所使用的工具即為「飛航服務設備」，包含航管雷達系統、通信系統、助航設備、機電與機場跑道燈光、氣象觀測設備、航管自動化系統等。 「飛航服務設備」之良窳關係飛航服務的品質，維持「飛航服務設備」正常運作是極端重要課題。惟受政經環境變化影響的潛在壓力，亟待進一步檢視維護業務內容，尋求擴大維護業務委外之方式及其可行性。 本研究經由對組織架構、業務職掌、作業機制之了解，探討委外決策考量因素，將設備歸納為18類維護委外方案，依照市場、經濟、技術、政策、及財務可行性評估準則之量測指標製作問卷調查表，以多評準決策法(MCDM)及分析階層程序法(AHP)探討維護委外方案可行性及其優先順序。 研究結果顯示，於「飛航服務設備」中，「機電」類設備應全面辦理委外維護，「氣象」及「資訊」類設備可擴大辦理委外維護，「通信」類設備可選擇性辦理委外維護，而將該等設備委外維護後之人力移撥至「助航」及「雷達」及其餘「通信」類核心能力設備維護上。

Air Navigation and Weather Services (ANWS) of Civil Aeronautics Administration (CAA) R.O.C as an Air Traffic Service Provider (ATSP), is responsible for providing the Air Traffic Services (ATS) to the aircraft that flying within Taipei Flight Information Region (Taipei FIR), for ensure flight safety and the convenience of aerial transport. The equipments utilized for ATS includes Radar, Communication, NAVAIDS, Air Field Lighting, ATC system, Meteorological observation and Power Electricity devices. The operational condition of ATS equipment relates to the quality of ATS service and customer satisfactory. Abnormal operation of ATS equipments may cause risks of delay and impacts the safety of flight. Maintaining ATS equipments operate in optimal condition is an extremely important subject within international civil aviation society. Due to the variation in political and economical aspects, ATSP faces the pressure of manpower insufficient and material shortage. Anxiously to review all the maintenance activities, and seeking for the feasibility and the approach to broaden the ATS equipments maintenance outsourcing. This study intends to find out the strategy factors of ATS equipments maintenance outsourcing by the way of analyze organization structure, scope of business and operational mechanism..And design questionnaire survey form by using various measures of appraisal criterion on the marketing, economy, technology, policy, and the financial feasibility. on 18 maintenance outsourcing alternatives. To assessing maintenance outsourcing priority by use the method of Multiple Criteria Decision Making (MCDM) and Analytic Hierarchy Precess(AHP). The finding shows that the Power Electricity system, within all the ATS equipments, shall be completely outsourced for maintenance. Meteorological and IT equipments shall be broadened the scope of maintenance outsourcing. Communication equipments could be selectively for partial outsourced for maintenance. Manpower saved from those outsource could be transferred to maintain equipments with core competencies, such as Radar, NAVAIDS and the rest of Communication equipments.