<link rel="stylesheet" href="styles.cf390c6bfbe7555f.css">

TRANSFORMING EMPLOYEE ENGAGEMENT INTO LONG-TERM CUSTOMER RELATIONSHIPS: EVIDENCE FROM INFORMATION TECHNOLOGY SALESPEOPLE IN TAIWAN

Simple item page
dc.citation.epage1553en_US
dc.citation.issue9en_US
dc.citation.spage1549en_US
dc.citation.volume40en_US
dc.citation.woscount1
dc.contributor.authorYuan, Benjamin J. C.en_US
dc.contributor.authorLin, Michael B. H.en_US
dc.contributor.authorShieh, Jia-Horngen_US
dc.contributor.authorLi, Kuang-Pinen_US
dc.contributor.department科技管理研究所zh_TW
dc.contributor.departmentInstitute of Management of Technologyen_US
dc.date.accessioned2014-12-08T15:28:40Z
dc.date.available2014-12-08T15:28:40Z
dc.date.issued2012en_US
dc.description.abstractIn this study, we found that when information salespeople in Taiwan perceived more transformational leadership, they were more likely to show increases in work engagement development over time. Furthermore, increases in work engagement development influenced increases in service performance development, which therefore positively predicts increases in customer relationship development over time.en_US
dc.identifier.doi10.2224/sbp.2012.40.9.1549en_US
dc.identifier.issn0301-2212en_US
dc.identifier.journalSOCIAL BEHAVIOR AND PERSONALITYen_US
dc.identifier.urihttp://dx.doi.org/10.2224/sbp.2012.40.9.1549en_US
dc.identifier.urihttps://ir.lib.nycu.edu.tw/handle/11536/20732
dc.identifier.wosnumberWOS:000311648700013
dc.language.isoen_USen_US
dc.subjectemployee engagementen_US
dc.subjectlong-term customer relationshipsen_US
dc.subjectinformation technology salespeopleen_US
dc.subjectTaiwanen_US
dc.titleTRANSFORMING EMPLOYEE ENGAGEMENT INTO LONG-TERM CUSTOMER RELATIONSHIPS: EVIDENCE FROM INFORMATION TECHNOLOGY SALESPEOPLE IN TAIWANen_US
dc.typeArticleen_US

Files

License bundle

Now showing 1 - 1 of 1
Thumbnail Image
Name:
license.txt
Size:
1.71 KB
Format:
Item-specific license agreed to upon submission
Description:
Download

Collections

期刊論文;;Articles