A Web-based CBR knowledge management system for PC troubleshooting
| dc.citation.epage | 540 | en_US |
| dc.citation.issue | 7-8 | en_US |
| dc.citation.spage | 532 | en_US |
| dc.citation.volume | 23 | en_US |
| dc.citation.woscount | 14 | |
| dc.contributor.author | Wang, SL | en_US |
| dc.contributor.author | Hsu, SH | en_US |
| dc.contributor.department | 工業工程與管理學系 | zh_TW |
| dc.contributor.department | Department of Industrial Engineering and Management | en_US |
| dc.date.accessioned | 2014-12-08T15:39:23Z | |
| dc.date.available | 2014-12-08T15:39:23Z | |
| dc.date.issued | 2004-04-01 | en_US |
| dc.description.abstract | Using case-based reasoning (CBR), the authors integrate the techniques of cognitive task analysis (CTA), hierarchical clustering and ontology and propose a Web-based CBR knowledge management (KM) system for investigating the construction of a KM system with multiple information techniques to support KM activity in industry. The maintenance service centres of a computer company are used as an example to illustrate extracting the maintenance knowledge necessary to construct a PC troubleshooting KM system. The effectiveness of applying a Web-based CBR KM system to support KM activities in the KM life cycle is subjected to practical verification. | en_US |
| dc.identifier.issn | 0268-3768 | en_US |
| dc.identifier.journal | INTERNATIONAL JOURNAL OF ADVANCED MANUFACTURING TECHNOLOGY | en_US |
| dc.identifier.uri | https://ir.lib.nycu.edu.tw/handle/11536/26901 | |
| dc.identifier.wosnumber | WOS:000220683000009 | |
| dc.language.iso | en_US | en_US |
| dc.subject | case-based reasoning (CBR) | en_US |
| dc.subject | KM system | en_US |
| dc.subject | cognitive task analysis (CTA) | en_US |
| dc.subject | ontology | en_US |
| dc.subject | hierarchical clustering | en_US |
| dc.title | A Web-based CBR knowledge management system for PC troubleshooting | en_US |
| dc.type | Article | en_US |