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Browsing by Subject Dysfunctional Customer Behavior

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Issue DateTitleAuthor(s)
2015服務補救人員的外表吸引力重要嗎？－蠻橫顧客不當行為類型與服務補救策略之影響蔡佳靜; 劉建志; Institute of Business and Management; 經營管理研究所
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