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dc.contributor.authorChou, Ying-Chyien_US
dc.contributor.authorTsai, Pei-Chien_US
dc.contributor.authorPai, Jar-Yuanen_US
dc.contributor.authorYen, Hsin-Yien_US
dc.contributor.authorLu, Ching-Huaen_US
dc.date.accessioned2015-07-21T08:31:19Z-
dc.date.available2015-07-21T08:31:19Z-
dc.date.issued2014-01-01en_US
dc.identifier.isbn978-1-890843-29-8en_US
dc.identifier.issn2159-5100en_US
dc.identifier.urihttp://hdl.handle.net/11536/125154-
dc.description.abstractWith changes in economic development and market environment, people are paying more attention to service quality. Professional and medical conflicts are also increasing, and the quality of medical services has also come under increasing spotlight. Using the Kano two-dimensional quality model, this study proposed a priority list for constructing a gender-friendly environment. Combining the service experience engineering process, SERVQUAL scale and expert interviews, a questionnaire surveying the gender-friendliness of medical facilities is developed to determine patient needs. Research results showed that in terms of the gender-friendliness of medical facilities, patients are mostly aware of must-be qualities even if there was significant room for improvement in the existing health care environment, such as needing plenty of and clearly marked childcare areas. Using Quality Function Deployment and House of Quality, a priority list for facility improvements are made for the references for management.en_US
dc.language.isoen_USen_US
dc.titleApplication of Kano\'s Two-Dimensional Quality Model and QFD on a Gender-Friendly Environment of Hospitalen_US
dc.typeProceedings Paperen_US
dc.identifier.journal2014 PORTLAND INTERNATIONAL CONFERENCE ON MANAGEMENT OF ENGINEERING & TECHNOLOGY (PICMET)en_US
dc.citation.spage3322en_US
dc.citation.epage3331en_US
dc.contributor.department管理科學系zh_TW
dc.contributor.departmentDepartment of Management Scienceen_US
dc.identifier.wosnumberWOS:000353636303051en_US
dc.citation.woscount0en_US
Appears in Collections:Conferences Paper