Title: Mobile Ticket Dispenser System With Waiting Time Prediction
Authors: Lin, Yun-Wei
Lin, Yi-Bing
資訊工程學系
Department of Computer Science
Keywords: Mobile communication;mobile ticket dispenser (TD);performance modeling
Issue Date: 1-Aug-2015
Abstract: A ticket dispenser (TD) is used to assist customers with the waiting process in, e.g., a restaurant. This paper deploys a mobile TD system (MTDS) with waiting time prediction to enhance the user experience while waiting. For example, the MTDS for a restaurant allows a customer to remotely draw a ticket for a meal order anywhere through a smartphone before she/he arrives at the restaurant and therefore reduces her/his waiting time. The developed MTDS system can dynamically adjust the predicted waiting time. We propose two output indicators and develop a discrete-event simulation model to investigate the performance of the predicted time adjustment (PTA) mechanism for the MTDS. With a proper frequency of recalculation for the predicted waiting times, this paper indicates that the waiting times can be more accurately predicted without consuming more wireless network resources and power of mobile devices.
URI: http://dx.doi.org/10.1109/TVT.2014.2356644
http://hdl.handle.net/11536/128320
ISSN: 0018-9545
DOI: 10.1109/TVT.2014.2356644
Journal: IEEE TRANSACTIONS ON VEHICULAR TECHNOLOGY
Volume: 64
Begin Page: 3689
End Page: 3696
Appears in Collections:Articles