下班後即時通訊工作偏好度對工作家庭衝突、工作投入與工作滿意度影響之探討

Abstract

本研究旨在探究下班後使用即時通訊進行工作溝通之偏好度對於工作家庭衝突、工作投入與工作滿意度之影響，並且以工作滿意度為調節變項，瞭解其在下班後即時通訊工作偏好度對於工作投入間之調節效果。本研究係採用問卷調查法，研究對象為台灣地區有使用即時通訊進行工作溝通之企業組織員工，回收之有效問卷共計235份。研究結果顯示：(1)下班後即時通訊工作偏好度對工作家庭衝突有顯著負向影響(2)下班後即時通訊工作偏好度對工作投入有顯著正向影響(3)下班後即時通訊工作偏好度對工作滿意度有顯著正向影響(4)下班後即時通訊工作偏好度對於工作投入之影響，會因為工作滿意度的高低而有顯著的差異。最後，隨著時代及科技不斷進化的潮流，建議工作者應適當調整個人心態並做好工作任務及時間上的管理，以降低即時通訊帶來工作與家庭間的衝突。此外，管理者與員工之間對於即時訊息的回覆亦應保留適當的時間彈性，彼此在尊重與互信的機制下，以增進組織效能及良好的職場氛圍。

The purpose of this study is to investigate the influence of using instant messenger app in off-work communication on work-family conflict, job in-volvement and job satisfaction. Furthermore, we examine the job satisfaction moderating effects between using instant messenger app in off-work communi-cation and job involvement. This study surveys 248 employees who rely instant messenger app to work and 235 effective questionnaires were collected. The study shows that: (1) using instant messenger app in off-work communication has negative influence on work-family conflict (2) using instant messenger app in off-work communication has positive influence on job involvement (3) using instant messenger app in off-work communication has positive influence on job satisfaction (4) the relationship between using instant messenger app in off-work communication and job involvement will be moderated by job satis-faction. Developments in science and technology practically alter people’s life-style, communication and the way of work. The effective time management and work efficiency can diminish the work-family conflict of using instant messen-ger app in off-work communication. Moreover, the flexible way of reply in us-ing instant messenger app and the mutual respect and trust in the workplace will improve organizational effectiveness and create a better workplace atmosphere.