标题: 资讯人员的工作要求、工作资源与工作耗竭之关联--知觉社会支持的调节效果
The Relationship between Job Demands, Job Resource, and Job Exhaustion among IT personnel: The Moderating Effect of Perceived Social Support
作者: 杨丰豪
丁承
Yang, Feng-Hao
管理学院经营管理学程
关键字: 工作要求-资源模型;工作耗竭;社会支持;Job Demands-Resources Model;Job Exhaustion;Social Support
公开日期: 2017
摘要: 今日企业在面临全球化的竞争下,资讯科技扮演着重要关键,然而资讯人才的需求却远大于供给,组织除有效招募新进人员外,如何避免优秀人才流失,一直为研究的重要议题。过去研究表示工作压力将产生工作耗竭,并引起情感疏离、缺乏个人成就感,将导致员工降低工作投入与旷离职等负面影响。是故,组织应于工作耗竭产生前,了解其原因并采取策略加以回应。本研究拟以资讯人员作为研究对象,采用工作要求-资源模型评估影响工作耗竭之工作特征,试图将社会支持作为调节因子,并区分组织支持、主管支持、同侪支持,观察其缓冲与补偿效果。研究结果发生:(1)资讯人员以工作压力影响工作耗竭最为严重;(2)资讯人员在工作压力对于工作耗竭间的影响,可藉由同侪支持得以缓冲;(3)资讯人员在情绪要求对于工作耗竭间的影响,可藉由主管支持得以缓冲;(4)资讯人员在自主性对于工作耗竭间的影响,可藉由组织支持得以强化。
Encountering the competition due to globalization, information technology has played a more and more critical role for corporate nowadays. Yet, the supply of IT engineers is indeed far less than the demand. Other than increasing the effectiveness of recruitment, it has been a significant topic of research to find out how to avoid the loss of talented staff. Past studies have proved that stress at work will generate exhaustion and may cause depersonalization and diminish personal accomplishment of employees. In addition, it may also lead to other negative impacts, including declining devotion to work, absenteeism, resignation, etc. Therefore, it is the responsibility of management to recognize the root cause and take action before exhaustion occurs. The objective of this research will be to construct a job requirement – resource model to identify the characteristics of jobs that may result in burnout. We will use social support as the moderating factor for this study and try to distinguish different types of support from organization, supervisor and co-worker to observe the corresponding buffering and compensation effect. The research discovered: (1) The work pressure is the most serious effect on job burnout. (2) The impact on the job exhaustion in the work pressure can be buffered by co-worker support. (3) The impact on the job exhaustion in the emotional demands can be buffered by supervisor support. (4) The impact on the job exhaustion in the job resource can be moderated by organizational support.
URI: http://etd.lib.nctu.edu.tw/cdrfb3/record/nctu/#GT070463728
http://hdl.handle.net/11536/140961
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