提升救災出勤效率之研究-以苗栗縣政府消防局為例

Abstract

摘 要

台灣處於天然災害頻繁地帶，災害所帶來之威脅往往造成廣泛的人員傷亡及財物損失，有鑑於災害搶救時，相較國外搜救組織的先進與制度完備，國內搜救體系顯得雜亂無章，災後復原重建工作亦無法系統性且全面的有效推展，政府於2000年制訂頒布災害防救法，規範各項災害的權責機關，以及災害發生時各個層級單位之設立、管控與運作工作，並整合各單位資源，全面且系統性的進行災害搶救及災後復原重建工作，使得消防工作不只侷限火災之處理，更推展到範圍更廣之災害處置，為因應現代多元化災害搶救之需求，強化消防人員之出勤效率與搶救能力愈加重要，亦為各級消防機關提升救災效能之基本方針。 本研究以「提升出勤效率之研究-以苗栗縣政府消防局為例」作為研究主題，並針對苗栗縣政府消防局作為研究對象，研究過程中，首先針對第二章文獻探討所列文獻予以分析，分析受理案件至出勤到場之階段區間，並以研究者認知預設可能影響因素，設計半開放式問卷蒐集專家意見，並依所獲資訊設計封閉式問卷進行修正式德菲法工具運用，以標準差、平均數及變異係數篩選過濾，逐步凝聚專家共識，最後利用AHP層級分析法找出各階段重要因子彼此間之關係，進而凸顯未來推展的方向，並歸納最後研究發現與建議，提供施政及後續研究者之參考。

ABSTRACT

Taiwan is situated in the region where natural disasters frequently occurred, and the threat brought by disasters often causes large quantities of casualties and damages to property. Compared with the more advanced search and rescue organization and perfect system in the foreign countries in disaster rescue, the search and rescue system in Taiwan appears disorderly and unsystematic; the post-disaster reconstruction and rehabilitation work also cannot be effectively promoted in a systematic and comprehensive way. Therefore, government made and promulgated “Disaster Prevention and Protection Act” in 2000 to standardize the authority related to various disasters as well as the establishment, management and control, and operation work of units at each level while disasters occur; government also integrated the resources in each unit to fully and systematically carry out the disaster rescue and post-disaster reconstruction and rehabilitation work. In this way, the fire control work will be promoted to the wider scope of disaster disposal, rather than being limited to fire disposal only. In order to adapt to the demand of diversified disaster rescue in modern times, it becomes more important to intensify the firefighters’ attendance efficiency and rescue ability, which is also the basic policy to enhance disaster rescue efficiency of fire organ at each level. This research used “A Study of Improving the Efficiency of Disaster Relief and Attendance–a Case Study of Miaoli County Fire Department” as the theme, and Miaoli County Fire Department as the subject. During the research process, firstly the literature listed in the second chapter Literature Review was used to analyze the period interval between accepting the case to being out on duty to the site; meanwhile, the possible impact factors cognized and presupposed by researchers were used to design semi-opened-ended questionnaire to collect experts’ opinions, and the information obtained was used to design close-ended questionnaire to apply modified Delphi method. The standard deviation, mean and coefficient of variation were screened and filtered to agglomerate experts’ consensus gradually. In the end, AHP was applied to find out the relationship between important factors in each stage to further highlight the promotion direction in the future and to summarize the research findings and suggestions in the end, in order to provide reference for administration and subsequent researchers.