Creating a win-win in the telecommunications industry: The relationship between MVNOs and MNOs in Taiwan

Abstract

This paper assesses the key factors leading to a win-win for both mobile virtual network operators (MVNOs) and mobile network operators (MNOs) in Taiwan by analyzing the latest trends in MVNOs' development. This study applies the method known as planning assistance through technical evaluation of relevance number (PATTERN) to establish a relevant system for researching the factors, and utilizes the multicriteria decision-making (MCDM) method of fuzzy analytic hierarchy process (AHP) to evaluate these factors and the importance of the related issues. The conclusion is that if MVNOs and MNOs hope to create a win-win situation, then the following five factors, listed in order of importance, must be considered: supervision mechanism, facilities dependency, product orientation, complementary business models, and capital connections.