Title: | Omni-Channel Sales and Smart Logistic Service Framework - As-Is and To-Be Paradigms |
Authors: | Trappey, A. J. C. Trappey, C. V. Wang, J. W-C. Lee, W. T. 管理科學系 Department of Management Science |
Keywords: | Omni-channel;SLEPT;smart logistics |
Issue Date: | 1-Jan-2017 |
Abstract: | E-commerce (EC) has fundamentally changed retail business models. Mobile devices (or m-commerce) and social networks drive retail innovations by better enabling data transfer and communications between EC participants (buyers, sellers, intermediaries). Many suppliers or intermediaries have invested in building virtual channels. Omni-channel sales integrate resources of different channels and provide consistent and satisfactory shopping experiences to potential customers. This research analyzes the retail industry's as-is omni-channel sales across social, legal, economic, policy, and technological (S.L.E.P.T) views. The research presents the to-be model of smart logistic services for omni-channel sales and distribution. The Internet-of-Things (IoT) enabled solutions supporting smart logistic services for omni-channel sales are the focus of the research. Finally, the as-is and to-be logistic process models are benchmarked with respect to their performance indices including operating costs, times, and required human resources. |
URI: | http://dx.doi.org/10.3233/978-1-61499-779-5-84 http://hdl.handle.net/11536/150788 |
ISSN: | 2352-7528 |
DOI: | 10.3233/978-1-61499-779-5-84 |
Journal: | TRANSDISCIPLINARY ENGINEERING: A PARADIGM SHIFT |
Volume: | 5 |
Begin Page: | 84 |
End Page: | 93 |
Appears in Collections: | Conferences Paper |