Identifying key factors of adopting an RFID system in nursing care using DEMATEL-based ANP

Abstract

在高齡化社會下

科技技術可以減少醫護人員短缺帶來的衝擊。無線射頻辨識(radio frequency identification

RFID) 系統正好用來協助解決護理產業勞動力短缺的問題。本研究透過混合式多準則決策(multiple criteria decision-making

MCDM) 方法構建一個以RFID導入護理產業的評估模型。研究可分為三個階段

分別為 (1) 採用修正式德爾菲法 (modified Delphi method)萃取重要因素；(2) 透過決策實驗室法 (Decision Making Trial and Evaluation Laboratory

DEMATEL) 構建因果關係圖；(3) 利用DEMATEL-based ANP (DANP) 獲得因素的權重。結果顯示在採用RFID系統進行護理時

需要考慮五個構面、二十四個準則。其中

最有影響力的構面是技術構面；與其他構面最相關的構面是成本構面；組織構面則被認為是最重要的構面。研究貢獻將確定護理產業採用RFID系統的關鍵構面和準則。而本研究構建的評估模型可以作為採用RFID系統的醫療機構的決策指引。

Technology in an aging society can reduce the impact of the shortage of health care workers

with radio frequency identification (RFID) technology quite suitable for solving the issue of a labor shortage in the nursing care industry. This study constructs an evaluation model for adopting RFID in nursing care

using a hybrid modified multiple criteria decision-making (MCDM) and dividing it into three stages: (1) selecting important factors by the modified Delphi method; (2) constructing the causal diagram through Decision Making Trial and Evaluation Laboratory (DEMATEL); and (3) exploring the weights of the factors utilizing DEMATEL-based ANP (DANP). The results show that one should consider five dimensions

which contain twenty-four criteria

when adopting an RFID system in nursing care. Moreover

the most influential dimension is technology. The dimension that is most related to the other dimensions is cost

whereas organization is considered the most important dimension. The contribution of this study is to define the key dimensions and criteria for adopting an RFID system by the nursing care industry. This study also constructs an evaluation model that can be used as a guidance for decision making in a nursing care facility that adopts an RFID system.