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dc.contributor.authorWang, SLen_US
dc.contributor.authorHsu, SHen_US
dc.date.accessioned2014-12-08T15:39:23Z-
dc.date.available2014-12-08T15:39:23Z-
dc.date.issued2004-04-01en_US
dc.identifier.issn0268-3768en_US
dc.identifier.urihttp://hdl.handle.net/11536/26901-
dc.description.abstractUsing case-based reasoning (CBR), the authors integrate the techniques of cognitive task analysis (CTA), hierarchical clustering and ontology and propose a Web-based CBR knowledge management (KM) system for investigating the construction of a KM system with multiple information techniques to support KM activity in industry. The maintenance service centres of a computer company are used as an example to illustrate extracting the maintenance knowledge necessary to construct a PC troubleshooting KM system. The effectiveness of applying a Web-based CBR KM system to support KM activities in the KM life cycle is subjected to practical verification.en_US
dc.language.isoen_USen_US
dc.subjectcase-based reasoning (CBR)en_US
dc.subjectKM systemen_US
dc.subjectcognitive task analysis (CTA)en_US
dc.subjectontologyen_US
dc.subjecthierarchical clusteringen_US
dc.titleA Web-based CBR knowledge management system for PC troubleshootingen_US
dc.typeArticleen_US
dc.identifier.journalINTERNATIONAL JOURNAL OF ADVANCED MANUFACTURING TECHNOLOGYen_US
dc.citation.volume23en_US
dc.citation.issue7-8en_US
dc.citation.spage532en_US
dc.citation.epage540en_US
dc.contributor.department工業工程與管理學系zh_TW
dc.contributor.departmentDepartment of Industrial Engineering and Managementen_US
dc.identifier.wosnumberWOS:000220683000009-
dc.citation.woscount14-
Appears in Collections:Articles


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