A Web-based CBR knowledge management system for PC troubleshooting

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DC 欄位	值	語言
dc.contributor.author	Wang, SL	en_US
dc.contributor.author	Hsu, SH	en_US
dc.date.accessioned	2014-12-08T15:39:23Z	-
dc.date.available	2014-12-08T15:39:23Z	-
dc.date.issued	2004-04-01	en_US
dc.identifier.issn	0268-3768	en_US
dc.identifier.uri	http://hdl.handle.net/11536/26901	-
dc.description.abstract	Using case-based reasoning (CBR), the authors integrate the techniques of cognitive task analysis (CTA), hierarchical clustering and ontology and propose a Web-based CBR knowledge management (KM) system for investigating the construction of a KM system with multiple information techniques to support KM activity in industry. The maintenance service centres of a computer company are used as an example to illustrate extracting the maintenance knowledge necessary to construct a PC troubleshooting KM system. The effectiveness of applying a Web-based CBR KM system to support KM activities in the KM life cycle is subjected to practical verification.	en_US
dc.language.iso	en_US	en_US
dc.subject	case-based reasoning (CBR)	en_US
dc.subject	KM system	en_US
dc.subject	cognitive task analysis (CTA)	en_US
dc.subject	ontology	en_US
dc.subject	hierarchical clustering	en_US
dc.title	A Web-based CBR knowledge management system for PC troubleshooting	en_US
dc.type	Article	en_US
dc.identifier.journal	INTERNATIONAL JOURNAL OF ADVANCED MANUFACTURING TECHNOLOGY	en_US
dc.citation.volume	23	en_US
dc.citation.issue	7-8	en_US
dc.citation.spage	532	en_US
dc.citation.epage	540	en_US
dc.contributor.department	工業工程與管理學系	zh_TW
dc.contributor.department	Department of Industrial Engineering and Management	en_US
dc.identifier.wosnumber	WOS:000220683000009	-
dc.citation.woscount	14	-
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