标题: | 行动电话服务声音介面研究—隐喻配对取径 A study of auditory icon in cellular phone services - A metaphorical mapping approach |
作者: | 张育宁 Chang, Yu-Ning 李峻德 Lee, Jim-Jiunde 传播研究所 |
关键字: | 听觉标示;隐喻设计;心智模式;行动电话;Auditory icon;Metaphoric design;Mental models;Mobile phones |
公开日期: | 2010 |
摘要: | 尽管行动电话相关技术日益精进,加值服务种类益多,一方面有限的萤幕大小开始造成行动电话装置的视觉排挤的效应,而另一方面行动电话的动态使用脉络更进一步催化介面视觉元素竞争使用者注意力的问题,以上两者因素让互动介面设计者亟需重新思考有关行动通讯使用者介面,以因应此类型的挑战。本研究即欲探索可能的解决方法之ㄧ:声音使用者介面,并聚焦于运用边陲注意力的使用者介面设计议题。本研究藉由共同发现法,探讨不同性别的六位行动电话使用者,对于行动电话服务功能需求与使用经验,所产生的心智模式差异;进而,试图发展行动电话服务可能对应至的意义配对。透过线上问卷结果,让每一类型服务皆对应至三组具有意义配对的听觉标示。最后,透过三十二名的视觉学习者、听觉学习者与动/触觉学习者的实验室评估过程,进行“直觉性”、“可学习性”、“可记忆性”与“使用者偏好”等评估阶段,以求得最适切的听觉标示。 分析结果显示不同使用经验使用者,对于意义概念的产生,亦有不同面向的结果,如相较于男性使用者,女性使用者多参加社交娱乐活动,较踊跃地提出广泛的可能对应的声音意义;然而,在特定服务,如运动,男性使用者则因为高熟悉度,较主动地表示可能代表的声音例子。实验室评估则显示多数服务与其对应的意义皆为适切的概念型配对,达到高学习性与高记忆性的认知表现,除了“特卖情报”与“理财”服务,属于接近的抽象概念,较容易混淆使用者外。此外,透过事后访谈,发现物理性参数的声音设计与直觉辨识性、使用者使用意愿呈高相关性。最后,本研究总结听觉标示的专家式评估准则,供听觉标示设计师一个设计概念。后续研究建议进一步探究影响声音意义解读的使用脉落差异。 Despite rapid development of mobile phone technologies and the wide range of beneficial value-added services that are available, the limited screen sizes of mobile devices remain as a main cause of visual limitations, and the dynamic changes of context further aggravate the competitions by mobile interface elements for the user’s visual attention. Both of these encumbrances require interaction designers to rethink the designs of mobile user interfaces, in order to respond to and address these challenges. The present study thus attempted to explore auditory iconic interfaces as one of the possible solutions, with the central focus on design issues of interfaces that specifically require the peripheral attention of users. Through the co-discovery approach, several mental models were first derived from 6 study participants (3 males and 3 females) using a collation of their identified usage needs and personal experiences in using mobile phone services and functionalities. This was followed by the respective associations of meaningful mappings to these mental models to form auditory icons. Using an online survey, selected mobile phone service types were each then assigned a set of three auditory icons. A test was conducted with 32 participants (who were earlier differentiated as visual, auditory or tactile/kinesthetic learners) in a laboratory setting that evaluated the intuitiveness, learnability, memorability, and preferences of the auditory icons. This in turn determined the appropriateness of the auditory icons as the specific mobile phone service representations. Results show that the participants, having varied levels of social experiences, conceptualized and interpreted the associated meanings (of auditory icons) to different effects. For example as compared to male participants, female participants who tended to engage more in social and entertainment activities, enthusiastically suggested a wide range of possible sound effects to be used as auditory icon representations for the mobile phone services. Male participants only made such recommendations on themes or subjects that they were familiar with, such as for sports. Laboratory evaluations of the mobile phone services further determined that the majority of the associated conceptual mappings could be correctly interpreted, having achieved high learnability and memorability in cognitive performances. This was with exception to the ‘sales’ and ‘financial management’ service classifications as their abstracted forms were so closely similar that they easily confused users. In addition, the post-test interviews reveal that the physical parameters of the sound designs are highly correlated with intuitiveness and preferences respectively. Finally, this study is concluded with a proposed set of heuristic evaluation principles for designers of auditory icons with future work set to look at possibly influencing the interpretations of auditory icons under different usage contexts. |
URI: | http://140.113.39.130/cdrfb3/record/nctu/#GT079741508 http://hdl.handle.net/11536/45692 |
显示于类别: | Thesis |