以物業清潔管理之觀點探討辦公大樓室內空間地板選用

Abstract

本研究藉由清潔特性的觀點，以問卷與重要表現程度分析法（IPA）探討與分析辦公大樓室內地板之改善重點。研究中將地板清潔上的特性分為物理特性、化學特性、一般特性等三大構面及11個子構面，並以一般辦公室、個人辦公室、會議室、門廳大廳、走廊、樓梯及樓梯間、電梯及梯廳、廁所八項主要空間做為調查範圍。

IPA結果中顯示，三大構面中電梯及梯廳之物理、化學及一般特性皆屬改善重點，在調查的全部空間中表現最為不滿意，其次為大廳門廳。在子構面部分，其中「液體滲入」在電梯及梯廳；「受酸鹼性侵蝕」在大廳門廳、個人辦公室；「受油污污染」在大廳門廳；「積水腐壞」在廁所、電梯及梯廳；「孳生蚊蟲」在廁所；「濕滑」在電梯及梯廳，同為改善重點。

According to the properties of floor materials, this study with questionnaire and Importance-performance analysis method investigates and analyzes the improved-area of the interior floor of office building. In this study, the properties of floor cleaning are divided into three major dimensions（physical, chemical and normal） and 11 sub-dimensions. Also the survey focuses on eight main types of space including public office, individual office, conference room, entrance hall with lobby, corridors, stairs with stair hall, elevator with elevator hall, and lavatory.

IPA results show that the three dimensions in the elevator and staircase hall of the physical, chemical and normal properties are an improved-area focus in the investigation of all the space. The second improved-area focus is in entrance hall with lobby. In the sub-dimensions, “liquid infiltration” in elevator with elevator hall, “acid-alkali erosion” in entrance hall with lobby and individual office, “dirt-oil pollution” in entrance hall with lobby, “water jammed” in lavatory and elevator with elevator hall, “mosquito-insect breeding” in lavatory, and “slippery” in elevator with elevator hall are in the improved-area.