社群網站使用者族群之區隔分析

Abstract

在Web2.0的世代下，社群媒體的快速成長成了主流媒體，人們逐漸透過社群網站與他人溝通互動，企業也在此投入更多心力，希望能與消費者達到更直接且快速的溝通，當使用者受到各種動機驅使其使用社群網站時，亦會受到其他負面因素而影響其從事社群網站的行為及對社群網站廣告訊息的態度。過去研究著重探討社群網站使用者的使用動機對社群網站廣告態度的影響，本研究將更進一步以社群網站的使用特性將使用者區隔，以了解社群網站中不同的使用者族群的使用特性與行為之差異。 本研究所探討的社群網站使用特性以使用與滿足理論、社群網站廣告的負面影響與對社群網站廣告訊息態度為基礎，萃取出七個社群網站的使用特性：社交同樂性、口碑訊息性、生活資訊性、廣告認同性、廣告干擾性、個人隱私性、他人影響性，依據此七種使用特性將使用者區隔成五個族群：廣告買單族、社群保守族、口碑為尊族、生活依賴族、交際好手族。最後分析各個族群的主要使用特性，進而探討不同族群在社群網站上的使用行為與受社群網站廣告影響所產生的購買行為之差異，本研究結果希望能協助企業更了解社群網站中不同使用者族群的使用特性，並提出實務上行銷操作的建議，以提供社群網站廣告者與經營者在針對不同區隔使用者執行社群媒體行銷策略之參考。

In the Web2.0 era, the rapid growth of social media has become mainstream media. Constantly, people gradually engage in-between social networking sites(SNS) to communicate and interact with others. Thus, corporations wish to achieve direct and efficient communication with consumers by applying additional resources on SNS. While the users are driven by various motivations to use social networking sites, there are both positive and negative factors which affect their behaviors on SNS and attitudes toward the commercial messages. Previous studies focused on how the users’ motivations influence their attitude toward the social networking advertising (SNA), however this study will further segregate the users by the different characteristics of SNS usage to understand the difference of characteristics and behaviors among the different groups. The classification regarding with user’s variations of users’ characteristics are based on Uses and Gratification Theory, the negative impact by social networking advertising(SNA) and the attitude toward the commercial messages on SNS. We classify those variations into seven categories, which are ”Social Interaction”, ”Word of Mouth(WOM) Preference”, "Life Information", ”Advertising identity”, "Advertising interference", ”Privacy concern”, and ”Peer influence”. According to these seven categories, we also segregate the users into five groups, which are "SNA acceptants”, ”Social Rednecks”, ”WOM Followers”, ”Daily-info Dependence”, and "Social Masters”. By analyzing the differences between users’ characteristics within those groups, we can further investigate the divergence of their using behaviors and Social Networking Advertisement (SNA) affected consuming behaviors on SNS. The result of this study can greatly elevate the understanding of corporations toward users’ using characteristic and behaviors. It also provides practical marketing strategy indicators for social network advertisers and conductors when targeting a particular group of users.