角色衝途､組織承諾､離職意願之關連性研究–以公營事業管理人員為例。

Abstract

公營事業近幾年來，在自由經濟的衝擊下，為了因應未來的競爭，逐 漸調整其經營策略；追求管理效率。對任何組織而言；人都是最寶貴的資 源，如何加強人力資源管理､有效培養和運用人力資源､都是未來增進企 業成長，經濟發展和社會進步最重要的一項工作。 本研究目 地在於探討公營事業管理人員角色衝途與組織承諾､角色衝途與離職意願 ､組織承諾與離職意願之關連性？探討相關理論後提出假說。本研究方法 是以問卷收集資料進行假設檢驗。使用統計方法有信度分析､因素分析､ 相關分析､迴歸分析､變異數分析等。研究對象則以公營事業會計部門､ 人事部門､採購部門之主管與非主管人員，結果顯示：一、公營事業管理 人員角色衝突與組織承諾呈現負相關的關係。二、公營事業管理人員角色 衝突與離職意願呈現正相關的關係。三、公營事業管理人員組織承諾與離 職意願呈現負相關的關係。 Under the impact of free market and keeping competitive forfuture , government-owned enterprise has adjusted its managing policy to more effective management. However , "human resource"is the most important resource to any enterprise. Therefore toimprove the industry growth, economy prosperous and the social development , administrating as well as training and using humanresource is most critical. The purpose of this is study was to examine the relationshipsbetween role conflict and organizational commitment, the relatio-nships between role conflict and intent to quit, the relationshipsbetween organizational commitment and intent to quit to managementemployees from government-owned enterprise. A set of hypothesis were proposed concerning these relationships. The study methodsused to collect data for questionnaires. The statistical methods used in data analysis for hypothesis testing included reliabilityanalysis, factor analysis , correlation analysis, regression analysis, analysis of variance. The chiefs and other employees of accountingdepartment , personnel department and purchase department of the government-owned enterprise are the objects of this research.The findings of the study indicated:(1) It appears a negatively correlated between the Role Conflict and the Organizational Commitment over administrators of government- owned enterprise.(2) It appears a positively correlated between the Role Conflict and the Intent to Quit over administrators of government-owned enterprise.(3) It appears a negatively correlated between the Organizational Commitment and Intent to Quit over administrators of government- owned enterprise.Key Word : government-owned enterprise, role conflict, organizational commitment, intent to quit.