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dc.contributor.authorTrappey, Charles V.en_US
dc.contributor.authorTrappey, Amy J. C.en_US
dc.contributor.authorChang, Ai-Cheen_US
dc.contributor.authorHuang, Ashley Y. L.en_US
dc.date.accessioned2014-12-08T15:07:55Z-
dc.date.available2014-12-08T15:07:55Z-
dc.date.issued2010en_US
dc.identifier.issn0263-5577en_US
dc.identifier.urihttp://hdl.handle.net/11536/6238-
dc.identifier.urihttp://dx.doi.org/10.1108/02635571011044759en_US
dc.description.abstractPurpose - The purpose of this paper is to provide a clustering approach to segment supply chain partners in the automobile industry and prioritize services offered by third party logistics service (3PL) providers. Design/methodology/approach - In total, 98 automobile and auto-parts manufacturers are surveyed to identify service needs, preferences, and outsourcing commitments. By applying a two-stage clustering approach combined with Ward's minimum-variance method and the K-means algorithm, the logistics companies prioritize their services to better satisfy groups of customers with specific preferences. Findings - Four distinctive groups of manufacturers are identified using the two-stage clustering approach. The clusters separate logistic preferences and outsourcing patterns of after market parts suppliers, original equipment service parts suppliers, original equipment manufacturer parts suppliers, and tier one car makers. The paper finds that distribution and delivery services hold the highest percentage of services outsourced among the manufacturers. Originality/value - This paper models logistic services as customizable services and develops a data system methodology to define the profiles of automobile manufacturers and their preferred logistic services. Through the analysis of service preferences and clustering, the paper identifies the key logistic services that can be customized for members of the automobile supply chain. A case is provided which demonstrates how a logistics company can provide customized service designs for specific target markets and customers.en_US
dc.language.isoen_USen_US
dc.subjectAutomotive industryen_US
dc.subjectDistribution channels and marketsen_US
dc.subjectChannel relationshipsen_US
dc.subjectCluster analysisen_US
dc.titleClustering analysis prioritization of automobile logistics servicesen_US
dc.typeArticleen_US
dc.identifier.doi10.1108/02635571011044759en_US
dc.identifier.journalINDUSTRIAL MANAGEMENT & DATA SYSTEMSen_US
dc.citation.volume110en_US
dc.citation.issue5-6en_US
dc.citation.spage731en_US
dc.citation.epage743en_US
dc.contributor.department管理科學系zh_TW
dc.contributor.departmentDepartment of Management Scienceen_US
dc.identifier.wosnumberWOS:000280935600006-
dc.citation.woscount1-
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