高科技研發人員的網路使用,資訊焦慮與工作表現之研究--以工研院為例

Abstract

本研究旨在於探究高科技研發人才的網路使用行為、資訊焦慮與工作表現間的關係，研究重心是以網路使用行為為主，瞭解現今研發人員的網路使用行為，以及以初探性的方式，瞭解研發人員的資訊焦慮狀態，以及其工作表現，並進一步探討這三者間的關係。 本研究針對工研院研發人員，進行問卷調查，研究結果發現，工研院研發人員使用網路的情形相當普遍，最常使用網路來尋求工作方面的資訊，最常使用的管道為WWW、Email、BBS；較少用Talk、ICQ、Chat與Newsgroup。有36﹪的研發人員資訊焦慮程度偏高，最容易引發資訊焦慮的狀況為資訊多無法負荷。絕大多數的研發人員對自己的工作表現都相當滿意，對自我表現認為最滿意的是與同事的相處良好。 研發人員的網路使用時間與頻率與工作表現並無顯著相關，但可以看出若因工作需要使用WWW、Email，對工作表現有正面影響；花費較多時間在BBS上的研發人員，其工作表現則較差。資訊焦慮與工作表現之間的關係並不明顯，不過可以看出資訊焦慮程度越高者，其工作表現較差。

This research is to explain the realtionship between R&D workers’ internet use, information anxiety and job performance. The researcher tried to find out how R&D workers using internet, and their information anxiety and job performance. Besides, this research intended to find out the relationship between these three elements. A questionnaire survey was conducted among the R&D workers in ITRI. The results indicate that those R&D workers use internet quite often. They use internet to search the information relative to their work. The channels they most frequently use are WWW, Email, and BBS. 36% of R&D workers have the information anxiety problem. Over-loaded information always makes them anxious. According to the self-report data, most R&D workers’ performance is satisfatory. Although there is no significant realtionship bewteen time of using internet and job performance, the result shows that if workers use WWW or Email for searching information relative to their work and communicate, their job performance will be better than others. And if workers spend most time on BBS, their performance may be below the average. The relationship between information anxiety and job performance is not obvious, but the results shows that if R&D workers suffer from information anxiety, they may perform not so well on their job.